If employees need to communicate, they can leave an internal note on a work order. By default, internal notes aren't visible to customers on receipts and only print on work order tags. However, if you use a custom print template in the WorkorderReceipt fiel under Settings > Print Templates, you need to modify it to print internal notes on work order tags.

To print internal notes on custom work order tags:

1. From the main menu, click Settings > Print Templates.

   

2. Save a copy of your current custom print template in the WorkorderReceipt field by copying and pasting it into a word processor.

   

3. In the WorkorderReceipt field, search for the following code:

   {% if Workorder.note|strlen > 0 %}
       <div class="notes">
       <h3>Notes:</h3>
       {{ Workorder.note|noteformat|raw }}
       </div>
       {% endif %}
    

   

4. Under the above code, copy and paste the following code:

   {% if parameters.type == 'shop-tag' %}
     {% if Workorder.internalNote|strlen > 0 %}
       <div class="notes">
        <h3>Internal Notes:</h3>
        {{ Workorder.internalNote|noteformat|raw }}
       </div>
     {% endif %}
   {% endif %}

   

5. To save your changes, click anywhere outside the WorkorderReceipt field.

You can now print internal notes with your custom print template. To test the changes you made to your custom print template, leave an internal note on a test work order. You should see the internal note on the preview of the work order tag by clicking Print Tag. If the internal note successfully appears on the work order tag, you can archive the test work order.

If you've previously customized your print template, the above steps may not work. It's recommended to use Retail POS's custom print templates for work orders. This way, your receipts and quotes will still work as Retail POS is updated.

What's next?