Hi. How can we help?

Viewing refunds

You can filter the results of the Lines report to view the refunds of a specific date range. By sorting by the quantity column, refunds are shown as lines with a negative quantity.  

  1. Login to your Retail account and select Reports.
    Shows an arrow hovering over the Reports button in the main menu.
  2. Select Lines.
    Shows an arrow hovering over the Lines report link, 2nd option from the top of the list of reports.
  3. Set the date range.
    Shows an arrow hovering over the date range box, first field at the top of all reports.
  4. Select Items from the Items/Charges filter.
    Shows an arrow hovering over the 'Items' option in the Items/charges dropdown list.
  5. Select Search.
    Shows an arrow hovering over the search button.
  6. Select QTY to sort the results. The lines with a negative quantity are refunded items.
    Shows an arrow hovering over the quantity column header. 

Was this article helpful?

1 out of 2 found this helpful