Customer Facing Display (CFD) allows your customers to preview sales in real time on a secondary display. This can help reduce errors and increase customer satisfaction in your shop.

To make sure that you and your customers are seeing the same information, your secondary display shows the following sale details:

• Customer
• Quantity
• Item
• Price
• Discount
• Subtotal
• Tax
• Total
• Note*
• Gift card*
• Work order*

*May not be available on all setups

Supported setups for Customer Facing Display

Recommended desktop setup

The Lightspeed Hub desktop app is designed for Retail POS merchants with a desktop computer setup. Using this setup, any secondary display that can connect to a computer is compatible. This is the recommended setup for optimal performance. The recommended desktop setup should include:

• Secondary monitor connected via cable (e.g. HDMI, VGA, etc.)
• Lightspeed Hub desktop app

Compatible desktop setup

If you're not using the Lightspeed Hub desktop app to connect your secondary display, any secondary display (like a monitor) or device (like an iPad) with a web browser is compatible as well. The compatible desktop setup should include:

• Monitor connected via cable (e.g. HDMI, VGA, etc.) or secondary device (iPad, tablet, etc.)
• Alternative connection methods (connected without Lightspeed Hub)

Recommended iPad setup

You can also use the Lightspeed CFD iOS app and an iPad setup. With an iPad setup, the only recommended and supported setup is connecting to a secondary iPad. The recommended desktop setup should include:

• Secondary iPad
• Lightspeed CFD iOS app

Installing the Customer Facing Display app

• Installing the Lightspeed CFD desktop app (desktop setup)

  1. In Retail POS, navigate to Sales > Customer Facing Display.
  2. Under Don't have the app?, click Download Lightspeed CFD app.

     

  3. In your Downloads folder, double click the Lightspeed CFD download file (.dmg) to open.
  4. Drag and drop the Lightspeed CFD app to your Applications folder.
  5. Open Lightspeed CFD.

  

  You should now see a preview of what you currently have open on your primary and secondary display. If not, double check that your displays are connected correctly to your computer.

• Installing the Lightspeed CFD iOS app (iPad setup)

  1. On your secondary iPad, open Retail POS.
  2. On the Profile screen, under Devices, tap Customer Facing Display.
  3. Tap Download Lightspeed CFD app.
  4. Under Lightspeed Retail CFD, tap Get > Install.
  5. Sign in with your Apple ID to download the app.
  6. Once the installation is complete, tap Open.

  

  You should now see the welcome screen of Lightspeed CFD. The device name of your secondary iPad should also show at the bottom-left of the screen. You'll need it to connect your secondary iPad to your primary iPad running Retail POS.

Connecting your Customer Facing Display

• Connecting Customer Facing Display with Lightspeed Hub (desktop setup)

  Sharing the checkout experience with Customer Facing Display is made possible with Lightspeed Hub. Once Lightspeed Hub is installed on your computer, open and connect it to your secondary display.

  1. After installing Lightspeed Hub, open it on your computer. You can also open Lightspeed Hub from Retail POS by navigating to Devices > Connect to Lightspeed Hub > Open Lightspeed Hub.
  2. Click Customer Facing Display.
  3. Select the secondary display that your customers will see. A red border briefly appears on the secondary display to be sure you've selected the correct one.
  4. Click Connect.

  

  You should now see your shop's background and logo on your secondary display. The connection status light at the bottom-left of the screen should also be green and say connected if you select it.

  

  In both Lightspeed Hub and Lightspeed Retail POS, you should now see that Custom Facing Display is connected as well.

  

• Connecting Customer Facing Display (iPad setup)

  Sharing the checkout experience with Customer Facing Display is made possible with the Lightspeed CFD iOS app. Once Lightspeed CFD is installed on your secondary iPad, simply open Retail POS on your primary iPad and connect to it.

  For an optimal connection, both iPads need to be on the same network and have Bluetooth enabled under Settings. For optimal performance, it’s also recommended to keep the iPad connected to a power source at all times and use Apple's Guide Access to turn off features like Touch, Sleep/Wake Button, etc.

  1. After installing the Lightspeed CFD iOS app, open it on your secondary iPad.

     Note the device name of your secondary iPad that displays at the bottom-left of the welcome screen.

  2. At the same time, on your primary iPad, open the Profile screen in Retail POS.
  3. Under Devices, tap Customer Facing Display.
  4. From the list of unpaired devices, select the device name of your secondary iPad. If you're currently connected to another iPad, tap Connect to confirm the switch.

  You should now see a message confirming that the pairing is complete. Customer Facing Display should also display as connected on the Profile screen along with the device name of your secondary iPad.

  

  You're now ready to make sales in the Retail POS and your secondary display should share them in real-time with your customers.

  Making sales from the Manager tab will not display on your secondary iPad.

Configuring Customer Facing Display settings

After connecting your secondary display, you can customize some settings to enhance the checkout experience. To configure your Customer Facing Display settings:

1. In Retail POS, navigate to Devices and click Settings next to Customer Facing Display.
2. Toggle on or off the settings as desired:

   

   1. Show "No tax applied on untaxed items: Adds an asterisk (*) to the right of non-taxed items. This helps customers understand which items weren't taxed in their sale.
   2. Show customer first name (if available): Displays the first name of the customer that's attached to the sale. This adds a personal touch to the checkout experience.
   3. Show connection status: Displays a discrete connection status light at the bottom-left of your secondary display. In addition to the connection status light in Retail POS, the connection status light on your secondary display gives you added confirmation that your secondary display is connected. If you click on the connection status light, the status name also displays: Connected (green) and Ready (orange).

      If the status is Ready, navigate to Devices in Retail POS and click Connect to Lightspeed Hub > Open Lightspeed Hub.

   4. Log messages to browser console: Logs information to help our Support team fix issues.

Branding your Customer Facing Display

Customer Facing Display can be customized to fit your shop's branding needs. You can add both a logo and a background image.

Preparing your images

When selecting images for your background and logo:

• Images can be JPG or PNG (including transparencies)
• Recommended background image size is 1024 x 768 px (minimum)
• Recommended logo image size is 1080 x 1080 px (maximum)
  • Images are automatically resized to their largest possible dimensions capable of fitting the logo area
  • Black logo with a white background is recommended

The logo and background images you select under Settings > Company Branding also displays on receipts and other areas of Retail POS. If you use print templates with different logos for each shop in your account, Customer Facing Display will override this setting and use the background and logo under Settings > Company Branding.

Adding images to your display

To brand your display:

1. In Retail POS, navigate to Settings > Company Branding.
2. Upload a background image and/or logo. You can browse for the image files or drag and drop them.
3. Click Done.

   

The background and logo should now update throughout your account, including your secondary display. If you’re using an iPad setup, you may need to sign out of Retail POS and sign back in on your primary iPad to update both iPads.

Viewing branding on the CFD

Once you've branded your display, your shop's background image fills the screen and the logo is centered when idle.

When a sale is in progress on your display, your logo slides to the left-hand side of the screen and the checkout displays on the right-hand side of the screen.

If you navigate away from the sale, your display will hide the sale that's in progress. Once you continue the sale, the sale details will show on your display again.

Disconnecting Customer Facing Display

Should you need to disconnect Customer Facing Display, select Disconnect in the Lightspeed Hub desktop app.

If you click Settings > Actions > Disconnect in Retail POS, you'll also need to select Disconnect in the Lightspeed Hub desktop app.

What's next?