There are multiple ways to connect your Customer Facing Display. For optimal performance, the recommended setup is to connect a secondary display with the Lightspeed Hub desktop app. You can also connect a secondary display like a monitor or iPad without using the Lightspeed Hub app.

Connecting CFD using a browser window

To connect Customer Facing by opening a new browser window:

1. Connect your secondary display to your computer.
2. On your primary display, open Retail POS and navigate to Devices.
3. Next to Customer Facing Display, click Connect > Use browser.

You should now see your shop's background and logo on a new browser window. The connection status light at the bottom-left of the screen should also be green and say Connected when clicked.

To make your browser window visible to your customers, drag it from your primary display to your secondary display. To hide the URL, maximize the browser window.

In Retail POS, you should see that your secondary display is connected.

Connecting CFD using a link on another device

To connect your Customer Facing by opening a link on another device, like an iPad:

1. On your secondary device, open a web browser.
2. Sign in to Retail POS and navigate to Devices.
3. Next to Customer Facing Display, select Connect > Use device. A new modal displays.

   

4. Under Copy the link on the left, select Copy.
5. Open a new browser window.
6. Paste the link and go the page.
7. In Retail POS, click Connect on the modal.

   

You should now see your shop's background and logo in the new browser window. The connection status light at the bottom-left of the new browser window should also be green and say Connected when clicked.

In Retail POS, you should see that your secondary display is connected.

Connecting CFD by scanning a QR code on another device

Instructions on how to connect Customer Facing by scanning a QR can vary slightly depending on your secondary device. For iPads:

1. On your primary display, open Retail POS and navigate to Devices.
2. Next to Customer Facing Display, select Connect > Use device. A new modal displays.

   

3. On your secondary device, open the camera.
4. Point the camera at the QR code on your primary display. A prompt will display asking if you want to open a link using your secondary device's web browser.

   

5. Open the link.
6. In Retail POS, click Connect on the modal.

   

You should now see your shop's background and logo on your secondary device. The connection status light at the bottom-left of your secondary device should also be green and say Connected when clicked.

Disconnecting your Customer Facing Display

To disconnect your secondary device, select Actions > Disconnect.