Deleting eCom data will permanently remove any information stored in the eCom product. Read Preventing eCom data loss to learn how to backup your eCom data before you delete it.

If you don't want to include a product in your eCom store, instead of deleting the product entirely, you can stop it from being published to eCom from Retail POS.

Deleting a single item from eCom

1. In Retail POS, navigate to Inventory > Item Search.
   
2. Click the item description of an item you want to delete from eCom.
3. From left menu section Details, click Delete from eCom.
   
4. Review the warning message and click I understand the consequences. Delete from eCom.

Deleting items from eCom using Quick Edit Items

1. From the main menu, click Inventory > Quick Edit Items.
   
2. From one of the drop-downs, select Publish to eCom and click Search.
   
3. From the Publish to eCom column, click delete (trash bin icon) beside an item to delete it from your eCom store. You can also click the column header to group your published and unpublished items together.
4. Read the warning message and click I understand the consequences. Delete from eCom.

Importing to delete items from eCom in bulk

1. From the main menu, click Inventory > Item Search.
2. Search or filter for the products you'd like to delete. 
3. Click Export.
   
4. Save your file.
5. Open the saved file in a spreadsheet editor.
   
6. Highlight and delete all unnecessary products to avoid deleting products accidentally.
7. Locate the Publish to eCom column and copy/paste No for every product you want to remove from eCom.
8. Remove all unnecessary columns so only the required product details are affected by the import. The only columns you need are:
   • System ID
   • Publish to eCom
9. Save the spreadsheet.
10. From the main menu of Retail POS, click Inventory > Import Items.
    
     
11. If a popup window appears, click Close.
12. Click New Import.
13. Click Browse, locate and Open the spreadsheet.
14. For Behaviour, choose Only update existing items.
15. Ensure Match on field is set to System ID.
16. Click Continue.
17. Review the import stats and ensure the number of products being imported equals the number of Updated items. Also, make sure the only field with content is the Publish to eCom field, and that it says No.
    
     
18. Once verified, click Import Items.
19. When the import is complete, check in eCom to ensure all intended products have been unpublished.

What's next?