Under Settings > General Options, there are two access settings that you can configure:
- Auto Sign Out Delay
- Verify Pin Delay
About the Auto Sign Out Delay setting
The Auto Sign Out Delay setting controls how many minutes a Lightspeed Retail POS session stays open after an employee with external login access signs in. For example, if your keyholder has the External Login permission and the Auto Sign Out Delay setting is configured to 720 minutes, the Lightspeed Retail POS session will automatically end 12 hours after the start of your keyholder's shift.
No matter who is responsible for starting the Lightspeed Retail POS session at the beginning of the day, we recommend configuring the Auto Sign Out Delay setting to represent the entire duration of a typical business day at your shop. This is especially important if your employees only have PIN access as they don't have the permission to open a new Lightspeed Retail POS session on their own should they be automatically signed out. By extending the Auto Sign Out Delay, your employees will always have access to your Retail account and be able to serve customers during your shop's business hours. As an owner, you'll also have peace of mind that your Retail account is secure and inaccessible to employees with PIN access after your shop's business hours.
About the Verify PIN Delay setting
The Verify PIN Delay setting controls how many minutes an employee has access to your Retail account after leaving it idle. By automatically locking out employees and requiring a PIN verification, your Retail account is secure and inaccessible should an associate walk away from the register without locking the screen.
Configure access settings
- From the main menu, click Settings > General Options.
- In the Auto Sign Out Delay field, enter the total number of minutes in a typical business day at your shop (e.g 720 minutes for a 12-hour day).
- In the Verify Pin Delay field, enter the total number of minutes you want your Lightspeed Retail POS session to stay unlocked (e.g. 1-5 minutes).
- Click Save Changes.