Beta Disclaimer. Please note that Lightspeed Payments is currently in limited beta testing. As such, the information contained in this article is subject to evolution. If you would like to inquire about the Lightspeed Payments beta, please contact us here.
Lightspeed Payments is the simplest way to integrate your payment processing with Lightspeed Retail and to accept credit and debit card payments from your customers. Because Lightspeed Payments lives within Lightspeed Retail, this enables you to both run your shop(s) and manage your transactions all in one seamless Lightspeed experience. More specifically, by choosing to integrate your payment processing with Lightspeed Payments, you're able to:
- Have your gateway credentials configured for you.
- Bridge the communication between Lightspeed Retail and your payment hardware.
- Void and refund payments directly from Lightspeed Retail.
- Track and manage your transactions in Lightspeed Retail with the exclusive Integrated Payments and Batch Settlement reports.
- Eliminate monthly payment processing invoices; your per-transaction service fees are deducted from your settlements, so the funds deposited into your account are all yours.
Whether you're accessing your Lightspeed Retail account on a computer or an iPad, Lightspeed Payments has the payment hardware to support your setup:
|Payment Hardware||For Computers||For iPads|
At this time however, Lightspeed Payments is only available in the Unites States to Retailers in a limited beta. If you're part of Lightspeed Payment's limited beta, completing the sign up process is simple:
- Activate your Lightspeed Payments account
- Receive your payment hardware
- Schedule your onboarding
- Sign up with Trustwave
1. Activating your Lightspeed Payments account
When you sign up for Lightspeed Payments, your Sales Account Manager submits your Payment Application to our Lightspeed Payments team for review. The review process usually takes about 2 business days. Once your Payment Application is accepted, your Lightspeed Payments account is activated for you. You are notified via an email confirmation and you can see your Lightspeed Payments gateway in Lightspeed Retail under Settings > Payment Processing.
2. Receiving your payment hardware
Once your Lightspeed Payments account is officially activated, our Billing team prepares your hardware and emails you once it is shipped. You also receive an email once a tracking number is issued.
If for any reason you haven't received your payment hardware or any email notifications, please call our Billing team at 1-866-932-1801 ext. 3 between 9:00 am and 6:00 pm EST or email email@example.com.
NOTE: If you're an existing Lightspeed Retailer that already has one of the above payment terminals, skip to Step 3. Scheduling your onboarding.
3. Scheduling your onboarding
Whether you are a brand new or existing customer with Lightspeed, when you sign up for Lightspeed Payments, you will receive a complimentary call and a detailed documentation e-mail from our Customer Success Team to help you get started. If you are new to Lightspeed, that call will include the scheduling of an onboarding session. These training sessions will prepare you to use Lightspeed Retail and will include a discussion on how to configure Lightspeed Payments.
To optimize your time during your onboarding, we recommend familiarizing yourself with the system as much as you're comfortable doing on your own. This will allow you to focus on specific areas of interest during your onboarding. If you run into complications along the way or have questions, simply jot them down and save them for the Product Specialist. Here are a few good resources to get you started:
- Completing the Retail Guided Setup (if you're new to Lightspeed Retail entirely)
- Setting up your payment hardware
- Reading our collection of Lightspeed Payments Help articles
NOTE: For immediate assistance, our Retail Support team is available to help you 24/7. Please do not hesitate to contact them.
4. Signing up with Trustwave
The Payment Card Industry Data Security Standard (PCI DSS) was established to ensure that any business that accepts, processes, stores, or transmits credit card information does so in a sufficiently secure environment. Fortunately, you will be guided towards compliance every step of the way!
Shortly after signing up with Lightspeed Payments, you will receive an invitation to sign up with Trustwave, an industry-leading cybersecurity firm that Lightspeed Payments has partnered with. They will provide consultation to help you achieve PCI compliance and their services are included in your Lightspeed Payments package.
While PCI compliance is not technically law, there are consequences for non-compliance. Lightspeed Payments will charge a $10/month fee should you not sign up with Trustwave or should Trustwave notify us that you are not PCI-compliant. The consequences levied by the credit card networks and banks can be far more severe, ranging from large monthly fines to terminated relationships, preventing you from processing card payments at all. As such, we strongly urge you to accept the invitation to sign up with Trustwave and make every effort to achieve PCI compliance.