Whether you're accessing your Lightspeed Retail account on a computer or an iPad, Lightspeed Payments has the payment hardware to support your setup:
If you'd like to use Lightspeed Payments as your payment processor, please contact our sales team. Once you've added Lightspeed Payments to your account, completing the sign up process is simple:
- Activate your Lightspeed Payments account
- Receive your payment hardware
- Schedule your onboarding
1. Activating your Lightspeed Payments account
When you sign up for Lightspeed Payments, your Sales Account Manager submits your Payment Application to our Lightspeed Payments team for review. The review process usually takes about 2 business days. Once your Payment Application is accepted, your Lightspeed Payments account is activated for you. You are notified via an email confirmation and you can see your Lightspeed Payments gateway in Lightspeed Retail under Settings > Payment Processing.
2. Receiving your payment hardware
Once your Lightspeed Payments account is officially activated, our Billing team prepares your hardware and emails you once it is shipped. You also receive an email once a tracking number is issued.
If for any reason you haven't received your payment hardware or any email notifications, please call our Billing team at 1-866-932-1801 ext. 3 between 9:00 am and 6:00 pm EST or email firstname.lastname@example.org.
NOTE: If you're an existing Lightspeed Retailer that already has one of the above payment terminals, skip to Step 3. Scheduling your onboarding.
3. Scheduling your onboarding
Whether you are a brand new or existing customer with Lightspeed, when you sign up for Lightspeed Payments, you will receive a complimentary call and a detailed documentation e-mail from our Customer Success Team to help you get started. If you are new to Lightspeed, that call will include the scheduling of an onboarding session. These training sessions will prepare you to use Lightspeed Retail and will include a discussion on how to configure Lightspeed Payments.
To optimize your time during your onboarding, we recommend familiarizing yourself with the system as much as you're comfortable doing on your own. This will allow you to focus on specific areas of interest during your onboarding. If you run into complications along the way or have questions, simply jot them down and save them for the Product Specialist. Here are a few good resources to get you started:
- Completing the Retail Guided Setup (if you're new to Lightspeed Retail entirely)
- Setting up your payment hardware
- Reading our collection of Lightspeed Payments Help articles
NOTE: For immediate assistance, our Retail Support team is available to help you 24/7. Please do not hesitate to contact them.