Voiding a sale

Voiding a sale returns the item to inventory, removes payment, and if paid by a credit card, within the last 90 days, returns the money directly to that card, and removes the sale from your sales history. Voided sales will not appear in any sales reports or customers records, but will still be present in the system in the Voids Report. Voids are not reversible.


Voiding with TriPOS, Vantiv (US) or Vantiv (Canada)

Removing a TriPOS, Vantiv (US) or Vantiv (Canada) payment from an in progress sale will void it and refund your customer's debit or credit card. However, voiding a completed sale processed by one of these gateways will delete the sale and its associated payment from your reporting but it won't officially refund your customer's debit or credit card. To return items to inventory and officially refund your customer's card, we recommend refunding the sale instead of voiding it. Instructions on how to refund vary depending on if you're using a computer or the Retail POS app on your iPad.

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