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Creating tags

Tags help you manage your inventory and customers by applying keywords and search terms to them. Searching using tags helps organize your data and allows you to quickly find referenced items or people, and can filter results in your reports. Unlike categories, an item or customer can have multiple tags.

Tags created in Retail are not reflected in eCom. You will need to manually add tags to eCom items.

Creating inventory tags

To create inventory tags:

  1. Navigate to Inventory > Item Search.

    Inventory page with Item Search option emphasized.

  2. Click the item you want to add a tag to.

    List of items with individual item emphasized.

  3. In the Tag(s) field, enter your tag(s). Separate multiple tags using commas.
    • If your tag is new, click + Add “tag” to add it to your tag list.

    Item page with Tags section emphasized and option to add a new tag visible.

  4. Click Save Changes.

    Item page with Save Changes emphasized.

Creating customer tags

To create a customer tag:

  1. Navigate to Customers > Customers.

    Customers page with Customers option visible.

  2. Click the customer you want to add a tag to.

    Lit of customers with individual customer emphasized.

  3. In the Tag(s) field, enter your tag(s). Separate multiple tags using commas.
    • If your tag is new, click + Add “tag” to add it to your tag list.

    Customer page with Tags section emphasized and option to add new tag visible.

  4. Click Save Changes.

    Customer page with Save Changes emphasized.

Editing tags

Once your tag has been created, you can rename, delete, or merge your tag.

Renaming tags

If you need to rename a tag, you can do this at any time. Renaming a tag will update that tag’s name on each applicable item or customer. To rename a tag:

  1. Navigate to Inventory > Tags.

    Inventory page with Tags emphasized.

  2. Click on the tag you wish to manage.

    List of tags with individual tag emphasized.

  3. Type the new name in the Tag field.

    Individual tag page with Tag name changed and Save Changes button visible.

  4. Click Save Changes.

Merging tags

Merging tags allows you to combine tags that were previously separate. 

Merging cannot be undone. To separate merged tags, you must make a new tag and retag the items manually.

To merge two or more tags:

  1. Click the primary tag that you want to keep.
  2. Click Merge.

    Tag page with Merge tab emphasized.

  3. Select the checkbox(es) of the secondary tag(s) that you want to merge into the primary one.

    Merging page with list of merging options emphasized and Merge button visible.

  4. Click Merge.
  5. Click OK.

Your secondary tag(s) will now be merged into the primary tag. The secondary tag(s) will no longer exist, but all items or customers that previously had the secondary tag will now have the primary tag added.

Deleting tags

Deleting a tag will remove the tag, but will not delete the items or customers with the tag applied.

Deleting a tag cannot be undone.

To delete a tag:

  1. Click the tag you wish to delete.
  2. Click Delete.

    Tag page with Delete emphasized.

  3. Click OK.

What's next?

Creating categories

Make categories and subcategories to organize your inventory. 

Learn more

Counting inventory

Create an accurate record of your current inventory.

Learn more

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