Changes to your items in eCom will be automatically uploaded to eCom when the item is published. There is no indication that product data is being uploaded, it just happens in the background.
Read this article for more information on:
- Adjusting product visibility in eCom
- Effects of archiving in Retail POS
- Effects of deleting items
- Related articles
Adjusting product visibility in eCom
When items are created in Retail POS and their Publish to eCom checkboxes are selected, they are uploaded to eCom with their online visibility set to be hidden from your customers by default. Adjust product visibility and the default in your eCom back office.
Effects of archiving in Retail POS
When you archive products, it only affects the visibility setting in eCom.
- Items marked as archived in Retail POS before the initial upload to eCom are not uploaded.
- After the initial upload, archiving a product in Retail POS sets its online visibility to hidden.
- This is to prevent the item from being sold accidentally.
- Archiving an item in Retail POS sets the product’s visibility to hidden in eCom.
- Un-archiving an item in Retail POS does not change its online visibility status. To make a product visible online, you must change the visibility in eCom.
- Saving an archived item in Retail POS sets the product's online visibility to hidden even if you had made it visible in eCom.
Effects of deleting items
Deleting items affects the visibility in eCom by completely removing them from your eCom store and back office. Backup product information in eCom before deleting to prevent information from being irreversibly lost.
Items can be deleted by:
Clicking Delete from eCom in Retail POS
Deleting items is the opposite of publishing items.
Merging items
Retail POS allows two products to be combined through its merge feature. This operation deletes one product (the mergee) and combines its metadata with the remaining product (the merger). History in Retail POS is rewritten so that it appears as if there was always just one product.
eCom handles the product merge by deleting the mergee. Unlike Retail POS, product data and history is not combined in eCom.
Removing the last item from a matrix
Retail POS allows you to remove all items from a matrix. Doing so keeps an empty that matrix found in your Retail POS account > Inventory > Matrix. When you remove the last item from a matrix in Retail POS, the matrix still exists on its own.
eCom does not read empty matrices as products. To keep your inventory consistent between Retail POS and eCom, only items are uploaded and represented as products. By removing the last item from a matrix in Retail POS, eCom deletes the product in response.
Related articles
- Archiving can be done in Retail POS.
- Visibility is adjusted in eCom.
- Matrix items published to eCom have unique considerations.
- Images have specific syncing and formatting details you need to know.
- Data loss can occur when deleting products.