Once you've integrated eCom (C-Series) and Retail POS, Retail POS should be treated as the system of record. To keep your data accurate, only make changes to synced information exclusively in Retail POS. This means you should manage your brands from your Retail POS account.

Creating, changing, or updating brands

When you create brands in your Retail POS account, they'll automatically synch with your eCom store. For this reason, to create brands in your eCom store, you must create them in your Retail POS account.

Likewise, changes to brand names in Retail POS synch automatically to eCom. You can't change brand names in eCom. However, if you need to manage the web contents of a brand, you must make the change in eCom.

To delete a brand, delete the corresponding brand in Retail POS. When a brand is deleted in Retail, the corresponding brand is deleted in eCom along with its metadata. This includes:

• Brand Image
• Brand content (description text)

Formatting brand information

Brand names must use UTF-8 characters, and can have a maximum of 255 characters. Leading and trailing whitespace will be removed from the import.

To avoid duplicates, brand names aren’t case sensitive. For example, if Lightspeed is already a brand you’ve added to your account, you won’t be able to add LIGHTSPEED (all uppercase) or lightspeed (all lowercase).