Work orders have four default statuses: Open, Estimate, Waiting and Finished. You can create custom statuses that are relevant to your work orders. For example, you could use Sent to tailor and Received back from tailor or Sent to manufacturer and Received back from manufacturer for a repair done outside of your store.

Creating a custom work order status

1. In Retail POS, navigate to Settings > Custom Statuses.
2. From the top right, click the + New Status button.
3. In the Status field, enter the status name.
4. In the Order field, enter the order number. This will control how its displayed in the work order's Status dropdown list. The lower the order number, the higher the status is displayed.
5. In the Color dropdown, select a background color for easy recognition.
6. Click Save Changes.