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Setting up your receipt printer with LAN or WLAN connection

Printers using the LAN or WLAN connection type connect to your network, where they can then be accessed by your POS devices. The LAN connection type connects your printer directly to your network with an ethernet cable while the WLAN connection type connects wirelessly to your network via Wi-Fi.

Your computer or POS device then connects to your printer through your network.

For setting up printers using other connection types, refer to our articles Setting up your receipt printer with USB connection and Setting up your receipt printer with Bluetooth connection.

What you'll need

LAN Supported receipt printer

Epson TM-m10 (LAN)

TM-m10 pinter.jpg

Epson TM-m30 (LAN) Epson TM-m30II-NT (LAN)

epson tm-m30 printer.png

Epson TM-T88VI (LAN)

epson tm-t88vi printer.png

Star mC-Print3 (LAN)

star mc print3 printer.jpg

Star TSP143IV (LAN)

star tsp143iv printer.png

Star TSP100 (LAN)
Star TSP100III (LAN)

star tsp100 printer.jpg

Star TSP100IIIW (WLAN)

star tsp100iiiw printer.jpg

Printer accessories

Power cable

power cable.png

Ethernet cable (LAN only)

ethernet cable.png

Paper roll

Retail-paper-roll.png

Setting up your LAN receipt printer

  • Setting up your LAN receipt printer

    1. Remove the back and bottom* cover(s) of your printer.
      *Bottom for Epson only.
    2. Connect the ethernet cable to your printer and to a LAN port on your router or wall.

      Retail-R-ethernet-connection.png

    3. Connect the power cable to your printer and electrical outlet.

      Retail-R-Star-receipt-printer-plugged-in.jpg

      *Some models may require you connect an AC adapter to your printer.

      Epson_AC-adapter-connected.jpg

    4. Reattach the printer cover(s).
    5. Turn on your printer.
    6. The LED lights will turn solid when your printer is ready.
  • Setting up your WLAN receipt printer

    To set up your WLAN receipt printer to your network, use Wi-Fi Protected Setup™ (WPS) to connect your printer to your router wirelessly. If your router doesn’t support WPS, you can connect with AP mode but it's not supported. 

    1. Connect the power cable to your printer and electrical outlet.

      Retail-R-Star-receipt-printer-power-cable-only.jpg

      *Some models may require you connect an AC adapter to your printer.
    2. Turn on your printer.
    3. On the back of your printer, press and hold the red PAIR button until the blue READY LED light on the front of your printer starts blinking.
    4. On your router, press the WPS button within 30 seconds of the previous step.
    5. The READY LED light will be solid once your printer and router are connected.

Inserting a paper roll

  1. Push the lever on the side of the printer and lift the cover upwards.
  2. Insert the paper roll so the paper feeds from the bottom of the roll and drapes over the top of the paper feed slot. While inserting, make sure the paper roll stays taut and doesn't unroll.
  3. Pull the paper out past the cutter at the front of the printer.

    Epson_print-roll.jpg

  4. Push the cover down until it snaps into place.

A printout with your IP address will print to confirm it's successfully connected to the network.

Connecting your LAN receipt printer

  • Connecting your LAN printer on desktop

    To set up your printer on desktop, you first need to install Lightspeed Hub on your computer. Lightspeed Hub is a desktop application that guides you through setting up your printer and connects directly to Lightspeed Retail.

    1. Open Hub on your computer.
    2. Under Receipt printer, click Connect.

      Retail-R-Hub.png

    3. Select Ethernet or Wifi.

      Retail-R-hub-ethernet.png

    4. Click Search for printer. Your printer will display in the list as Ready. If not, make sure it's connected to your computer and a power source correctly.
    5. Select Connect next to your printer. If you are not sure which one is your printer, select Print test print next to a printer on the list. Otherwise, you can remove the back cover to see your printer's serial number and match it to the one listed in Hub.

    Your printer will now display as Ready in both Hub and Retail POS.

    Retail-R-ready in hub.png

    You can only connect one printer to Hub at a time. To connect a new printer, select Forget device to disconnect the printer that's currently connected.

  • Connecting your WLAN printer to Retail POS on iPad

    1. On your iPad, open the Retail POS app.
    2. From the Profile screen under Devices, tap Receipt printer.

      Retail-R-ipad-devices-receipt-printer.jpg

    3. Set the toggle for Automatically print receipt on or off, depending on your printing preference.
    4. Tap Add printer.

      Retail-R-ipad-add-printer.jpg

    5. Under Printers on your network, tap your receipt printer model. It may take a few seconds for your receipt printer to appear.
    6. If your printer doesn’t show up under Printers in your network, select your printer from the Add printer manually list.

      Retail-R-ipad-printers-on-network.jpg

    7. Enter a name for the printer and the IP address for the printer. To print your IP address, power off your printer. While pressing and holding the Feed button, power the printer back on until your IP address prints. This usually takes a few seconds.
    8. Tap Add.
    9. Tap Done

    Your receipt printer will display as online on the Profile screen under Devices.

Printing a test receipt

  • Printing a test receipt on your computer

    1. In Retail POS, navigate to Settings > Locations.
    2. Click Customize next to your location.
    3. In the submenu, select Receipt Setup.
    4. Click Print Preview.

      Retail-R-print-preview.png

    5. Your printer will now print a test receipt, confirming it's connected to Retail POS and ready to use.

    If you don't want to automatically print receipts after completing a sale or refund, go to Settings > General options > General. Under Printing, click the Disable receipt auto print prompt checkbox.

    Retail-R-auto-print-off.png

  • Printing a test receipt on your iPad

    1. On the Sales screen, tap a completed sale.
    2. On the Details panel, tap Print receipt > Print receipt.

      Retail-R-ipad-print-receipt.jpg

    3. Your printer will now print a test receipt, confirming it's connected to Retail POS and ready to use.

What's next?

Setting up a cash drawer

Learn how to set up a cash drawer.

Learn more

Supported hardware

View a comprehensive list of all our supported hardware.

Learn more

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