Once you've signed up with Retail POS, the billing and subscription page becomes your hub to manage your subscription and view and pay invoices. To access the billing and subscription page, navigate to Settings > Subscription setup. Only admin users and account owners can navigate to the billing and subscription page.

Reviewing your account status

The banner at the top of the page reflects your current account status and changes throughout your billing cycle.

• Your billing cycle ends on: You are in your billing cycle and do not currently have an invoice due. You do not need to take any action.

  

• Your account is due on: Your invoice is due in seven days or fewer. Pay your invoice to avoid disruption to your subscription.

  

• Your account is overdue: Your invoice is overdue. Pay your invoice as soon as possible to avoid disruption to your subscription. Every user will be redirected to this page upon login until it is paid.

  

• Your account is locked: Your account is locked until your invoice is paid. Every user will be redirected to this page upon login and cannot navigate in Retail POS until it is paid.

  

Paying invoices

Pay invoices directly in Retail POS by clicking the Pay your invoice button on the account status banner. This will open a new tab in your browser where you can enter your invoice information, confirm your payment details, and enter your payment information.

In your invoice summary email, you can click the Pay invoice button and follow the steps to settle your invoice using a payment method on file like a credit card (all regions), Bacs (UK), or iDeal, Bancontact, or SEPA (Netherlands and Germany).

To make a payment, follow the instructions on the payment link page.

After you've submitted your payment, the payment status will be updated on the Billing and Subscription page:

• Action Required: Additional action is needed before the payment can be completed. This happens if 3DS or bank authentication was incomplete and the session was abandoned. To complete the payment, follow the steps in the Lightspeed Billing – Action required follow up email.

  Certain credit card payments may be subject to 3D Secure (3DS) authentication to verify the cardholder identity and protect against fraud. Lightspeed does not control whether a transaction goes through 3DS. The process varies by card type, bank, and regulations. You’ll usually only have about 5 minutes to authenticate. If the time period expires, you’ll have to restart the payment process.

• Pending: Awaiting confirmation from the bank for the payment status. Depending on the payment method, the delay may vary.
• Failed: The payment method was declined or the checkout session timed out. An attempt will be made to finalize the payment using the credit card on file. If this fails, you will receive a Lightspeed Billing Failed follow up email with a payment link.

  Make sure the credit card you have on file is up to date. You will receive a reminder email to update your card one month before its expiry date.

• Settled: The payment was successful. You will receive a confirmation email.

It can take up to one hour for invoice payments to be reflected on your subscription status banner.

Managing your subscription

You can access support for your account by clicking Contact us on the Billing and Subscription page.