Once you've signed up with Retail POS, the billing and subscription page becomes your hub to manage your subscription and view and pay invoices. To access the billing and subscription page, navigate to Settings > Subscription setup. Only admin users and account owners can navigate to the billing and subscription page.

Review account status

The banner at the top of the page reflects your current account status and changes throughout your billing cycle.

• Your billing cycle ends on: You are in your billing cycle and do not currently have an invoice due. You do not need to take any action.
• Your account is due on: Your invoice is due in seven days or fewer. Pay your invoice to avoid disruption to your subscription.
• Your account is overdue: Your invoice is overdue. Pay your invoice as soon as possible to avoid disruption to your subscription. Every user will be redirected to this page upon login until it is paid.
• Your account is locked: Your account is locked until your invoice is paid. Every user will be redirected to this page upon login and cannot navigate in Retail POS until it is paid.

Pay invoices

Pay invoices directly in the Retail POS app by clicking the Pay your invoice button on the account status banner. This will open a new tab in your browser where you can enter your invoice information, confirm your payment details, and enter your payment information.

It can take up to one hour for invoice payments to be reflected on your subscription status banner. 

Manage subscription

You can access support for your account through the billing and subscription page by clicking Contact us.