Once you've signed up with Retail POS, the billing and subscription page becomes your hub to manage your subscription and view and pay invoices. To access the billing and subscription page, navigate to Settings > Billing & Subscription. Only admin users and account owners can navigate to this page.

Overview tab

The overview tab shows you details about your subscription and the status of your account.

The account status banner at the top of the overview page reflects your current account status.

This banner changes throughout your billing cycle:

• Your billing cycle ends on: You are in your billing cycle and do not currently have an invoice due. You do not need to take any action.
• Your invoice is due on: Your invoice is due in seven days or fewer. Pay your invoice to avoid disruption to your subscription.
• Your invoice is overdue: Your invoice is overdue. Pay your invoice as soon as possible to avoid disruption to your subscription. Every user will be redirected to this page upon login until it is paid.
• Your account is locked: Your account is locked until your invoice is paid. Every user will be redirected to this page upon login and cannot navigate in Retail POS until it is paid.

Clicking the Pay your invoice button on the banner will take you to the Invoices tab. It can take up to one hour for the status banner to change after you’ve made an invoice payment.

The next section outlines your subscription usage for locations, registers, and users.

The Details section includes:

• Subscription end date: The date when your current subscription is due to end.
• Support ID: Previously known as Account ID and RAD ID, this is a unique ID used to identify your account and ensure that you're connected with the right support team. For more information, refer to our Locating your Support ID guide.
• Get support: A direct link to the Lightspeed Retail Help Center
• Contact account manager: The name and contact information for the account manager assigned to your account.

The Add-ons section shows any add-on features for your subscription.

Invoices tab

On the Invoices tab you can view, download, and pay your invoices.

The page shows the invoice summary ID, status, payment due date, invoice total, and the balance left to pay on the invoice.

To download your invoice, click the download icon beside the invoice ID.

Paying invoices

To pay your invoice, click Pay invoice beside the payment due date.

This will open a new tab in your browser where you can view your invoice information, confirm your payment details, and enter your payment information.

In your invoice summary email, you can click the Pay invoice button and follow the steps to settle your invoice using a payment method on file like a credit card or Apple/Google Pay (all regions), Bacs (UK), or iDeal, Bancontact, or SEPA (Netherlands and Germany). You can also choose to set a default payment method.

You can also Click here to pay this invoice at the bottom of the invoice PDF to access the payment link page.

To make a payment, follow the instructions on the payment link page.

After you've submitted your payment, the invoice status will be updated on the Subscription and Billing page.

• If your payment is successful:
  • The status will change to Settled.
  • You will receive an email receipt from Lightspeed via Stripe.
• If your payment fails, for example due to insufficient funds:
  • The status will change to Failed.
  • You will receive an email titled "Action required: your payment invoice [ID] was unsuccessful". This email contains a payment link to settle your invoice.

It can take up to one hour for invoice payments to be reflected on your subscription status banner.

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