It's important to follow security best practices and take steps to keep your Retail POS account secure to help protect your business online, including setting up strong, unique, private, and secure passwords and enabling multi-factor authentication (MFA) on all Admin accounts.

Using unique passwords and implementing MFA for all of your accounts, including email accounts, Retail POS, and financial institutions, ensures that if one account is compromised, other accounts remain secure.

Logging in to Retail POS on desktop

1. On your computer, open your browser and navigate to the Retail POS login screen at https://www.lightspeedapp.com/.

2. Enter your Retail POS username and password.

   

3. Click Log in.

If you've enabled multi-factor authentication (MFA), you'll be prompted to enter an authentication code generated by the registered authentication app.

Logging out of Retail POS on desktop

To switch users throughout the sales day or to sign out of a manager account:

1. Click the employee name in the sidebar.

2. Click Sign out.

   

Logging in to Retail POS on iPad

If it's your first time logging in on a new device, ensure you've prepared your iPad and installed the Retail (R) app.

1. Open the Retail (R) app.
2. Enter your username and password.

3. Tap Sign In.

   

Logging out of Retail POS on iPad

To switch users throughout the sales day or to sign out of a manager account, follow these steps:

1. In the Retail (R) app, tap Support and data.

   

2. Tap Sign out.

   

Changing passwords in Retail POS

If you want to change your password, an employee can no longer access their account, or you suspect a password may have been shared or compromised, you can reset user passwords in Retail POS. Ensure passwords are strong, unique, private, and secure for improved account security.

Changing your password

1. In Retail POS, click on the employee name at the top of the side menu.
2. Click Employee settings > Change password.
3. Enter your current password and the new password.
4. Click Change password.

Changing user passwords in Retail POS

1. In Retail POS, navigate to Settings > Employee Setup.
2. Click the name of the employee. If needed, use the search fields > Search.
3. Click the Sign In tab on the left.
4. Enter a new password and re-type the password to confirm.
5. Click Save Changes.

Resetting your Retail POS password

If you can’t log in to your Retail POS account and need to reset your password:

1. Navigate to the Retail POS login page from the official link: https://www.lightspeedhq.com/login/
2. Click Forgot your password?.

3. Enter your username and click Send email. A password reset email will be sent to the user's registered email address.

   If you are the Account owner, your username is your email address. Other user roles may have either a username or email address as their username. To reset a password, the associated email address must be verified. A Verify your email email would have been sent to that address when the user was first created.

4. Click the Reset password link in the email.
5. Enter a new password in the password fields. The entries must match.
6. Click Create password.

If you no longer have access to your email address or need to reset the primary email address associated with your Lightspeed Retail account, you can contact Retail Support to complete an identity check and update your account details.