If you are currently using Lightspeed Payments for your Retail account, you can link your Lightspeed Payments account with your online store through our Omnichannel solution. 

Our underwriting team must review your eCom store to approve the use of Lightspeed Payments. Before you apply, update your eCom store to make sure it meets the requirements below. If you have any questions, reach out to our support team.

Website requirements

To be approved for Lightspeed Payments on eCom, your website must be complete, live, and meet the criteria listed below:

• Products must be visible and have images. 
• Homepage and content pages must be completed and authentic, without placeholder text.
• Shipping methods that match your shipping policy must be enabled.
• Legal agreements must be completed and visible.
• Alcohol merchants must have an age gate/age verification app.

Adding images to products

• C-Series

  To prevent fraud disputes and chargebacks, all items must have clear images and descriptions. 

  For merchants using omnichannel with C-Series, for more information about adding product images for your eCom (C-Series) store, refer to our article Adding product images. 

• E-Series

  For merchants using omnichannel with E-Series, learn more about syncing items between Lightspeed Retail or adding images in E-Series directly. 

Adding legal agreements to content pages

• Content pages with legal agreements and policies are required to process with Lightspeed Payments. These protect you against complaints and fraud and set customer expectations. For more information on how to edit these pages, visit our Modifying text pages guide.  

  Privacy policy

  A clear privacy policy is required by law and Lightspeed Payments. Privacy policies tell users the type of data you collect and how that data is used. View our article Adding legal agreements to content pages for templates and more information on adding legal agreements to your content pages.

  Terms and conditions

  A terms and conditions page allows you to clearly detail your policies, requirements, and restrictions for your customers. While a base template can be found in our article Adding legal agreements to content pages, it is important to be careful when using generic terms and conditions. They are not a substitute for legal advice specifically tailored to address the risks faced by your business.

  Shipping policies

  Shipping policies describe how you ship orders to the customer. A complete shipping policy should include:

  • Domestic and international shipping options
  • Local delivery options
  • In-store pickup options
  • Shipping costs
  • Carriers used
  • Processing times
  • Alcohol merchants must also include:
    • Where you will and will not ship or deliver. 
    • What items are eligible for delivery.
    • How age verification will be handled upon delivery.

  Return and refund policy

  A clear return policy sets customer expectations and protects you against complaints. In this section, include:

  • Which items can be returned or exchanged.
  • Which products are "final sale."
  • Amount of time the customer has to request a refund or exchange.
  • How to initiate a refund or exchange.
  • How the refund will be processed (ie, store credit or original payment type).

  Payment methods

  This section can be a brief sentence or a bulleted list. List what credit cards and other payment methods you accept, such as Discover, Visa, Mastercard, PayPal, etc.

  Contact information

  The address, phone number, and email address for your business must be correct across all pages.

• Content pages with legal agreements and policies are required to process with Lightspeed Payments. These protect you against complaints and fraud and set customer expectations. For more information on how to edit these pages, view our article Legal pages in your Ecwid store.   

  Privacy policy

  A clear privacy policy is required by law and Lightspeed Payments. Privacy policies tell users the type of data you collect and how that data is used. View our article Adding Cookie Notification to your ecommerce site for templates and more information on adding legal agreements to your content pages.

  Terms and conditions

  A terms and conditions page allows you to clearly detail your policies, requirements, and restrictions for your customers. While a base template can be found here, it is important to be careful when using generic terms and conditions. They are not a substitute for legal advice specifically tailored to address the risks faced by your business.

  Shipping policies

  Shipping policies describe how you ship orders to the customer. A complete shipping policy should include:

  • Domestic and international shipping options
  • Local delivery options
  • In-store pickup options
  • Shipping costs
  • Carriers used
  • Processing times
  • Alcohol merchants must also include:
    • Where you will and will not ship or deliver. 
    • What items are eligible for delivery.
    • How age verification will be handled upon delivery.

  Return and refund policy

  A clear return policy sets customer expectations and protects you against complaints. In this section, include:

  • Which items can be returned or exchanged.
  • Which products are "final sale."
  • Amount of time the customer has to request a refund or exchange.
  • How to initiate a refund or exchange.
  • How the refund will be processed (ie, store credit or original payment type).

  Payment methods

  This section can be a brief sentence or a bulleted list. List what credit cards and other payment methods you accept, such as Discover, Visa, Mastercard, PayPal, etc.

  Contact information

  The address, phone number, and email address for your business must be correct across all pages.

Shipping methods

Your available shipping methods must match what has been outlined in your shipping policy.

• To learn more about enabling and managing your shipping methods, visit our article Getting started with shipping.

• To learn more about enabling and managing your shipping methods, visit our article Shipping, delivery, and pickup. 

Age gate/ age verification

An age verification app is required for any website selling age-restricted items, such as alcohol. 

Restricted items

To process sales with Lightspeed Payments on ecom, your store cannot offer, process, or promote any of the following:

Submitting your application

Once your eCom store meets all the requirements for Lightspeed Payments, contact us to apply. The Lightspeed Payments underwriting team will review your website and keep you informed on the status of your application.

Alcohol merchants

In addition to a completed website, our underwriters require the following information for alcohol merchants: 

• How do you ensure shipping is handled in a compliant way? Do you perform ID checks?
• Do you perform background checks on your employees? If not, how do you ensure they are acting compliantly?
• Please provide an overview of the payment flow for an eCom transaction. What is the customer journey to purchase alcohol on your website?