As an omnichannel user, you will have two separate login credentials: one for your Retail account and one for your eCom Back Office.

NOTE: When you install your eCom shop these login credentials are identical. But from this point on, if you change your password in your Retail account or your eCom Back Office, they may no longer be the same.

To facilitate the creation of these eCom user accounts, your Retail account is designed to automatically create them based on certain information, permissions, and triggers. Creating and logging in to your eCom user account automatically also differs slightly depending on if you are one of the following:

• a store owner responsible for installing the eCom store 
• an employee (e.g. an admin or associate)

Here are some helpful instructions to guide you through:

• Creating and logging in to your eCom user account as a store owner
• Creating and logging in to your eCom user account as an employee
• Updating your eCom user account
• Removing and restoring the eCom access of eCom user accounts
• Resetting your eCom password

Creating and logging in to your eCom user account as a store owner

Creating and logging in to your eCom user account as a store owner involves:

1. Installing your eCom store
2. Logging in to your eCom automatically vs. manually

1. Installing your eCom store

As a store owner, the following information is used when your eCom user account is automatically created:

• the Email 1 field in Settings > Shop Setup

The automatic creation of your eCom user account is then triggered by the installation of your eCom store.

2. Logging in to your eCom automatically vs. manually

We recommend using the buttons below in your Retail account as they'll automatically log you in and navigate you to your eCom Back Office or a specific item in your online store:

• the Retail POS > eCom button in the Retail main menu.
• the Manage Online Details button in an item's Details section.
• the View in Online Store button in an item's Details section.

To manually log in to your eCom Back Office in the future:

• North American merchants: yourstore.shoplightspeed.com/admin/setup
• European merchants: yourstore.webshopapp.com/admin

Creating and logging in to your eCom user account as an employee

As an employee, such as an admin or associate, the following prerequisite, information, and permissions are required to create your eCom user account automatically:

• the eComstore is installed by your store owner.
• your employee account's first name and last name are entered.
• your employee accounts Sign Inemail address is entered.
• the eCompermission in your employee role is enabled.
• at least one user account is available in your eCom subscription's limit.

The automatic creation of your eCom user account is then triggered by clicking:

• the Retail POS > eCom button in the Retail main menu or
• the Manage Online Details button in an item's Details section.

NOTE: If you are redirected to your eCom store's login page when you click one of the above buttons, please review the 5 required criteria above and try again.

Updating your eCom user account

Once your eCom user account is successfully created, changing the first name, last name, email address, or password of your Retail employee account will not affect your automatic access to your eCom Back Office or store when navigating with:

• the Retail POS > eCom button in the Retail main menu.
• the Manage Online Details button in an item's Details section.
• the View in Online Store button in an item's Details section.

However, if you are manually logging in to your eCom Back Office, from your eCom store's bookmarked URL for example, you will be affected by the changes you made to your Retail employee account. Seeing that changes are not pushed from your Retail employee account to your eCom user account after its initial creation, you will need to replicate them in your eCom Back Office.

To change your eCom user account's first name, last name, or email, please see our Configuring your account eCom article for details instructions.

To change your eCom user account's password, please see our Changing your password eCom article for details instructions.

Removing and restoring eCom access to eCom user accounts

While we've streamlined the workflow to give you and your Retail employees eCom access, we've also incorporated some securities measures that will remove it. This is controlled by actions in Retail that will either set the associated eCom user account's status to Approved or Denied.

Retail actions to remove eCom access

• Locking an employee account.
• Archiving an employee account.
• Disabling the eCom permission in an employee role.

Retail actions to restore eCom access

• Unlocking an employee account.
• Un-archiving an employee account.
• Enabling the eCom permission in an employee role.

Forgot your eCom password?

Forgetting your password is a natural part of life, so we've developed a way to reset your eCom password in a few easy steps.

NOTE: Your eCom username and password are created to be the same as your Retail credentials when you install Lightspeed eCom. Changing your password in eCom will not update the Retail password.

1. Go to the eCom login page in one of the following ways:
   • Bookmark: click yourstore.shoplightspeed.com/admin/setup (North American URL) or yourstore.webshopapp.com/admin (European URL).
   • Retail: from your Retail account's main menu, click Retail POS > eCom.
2. From the new Login - Lightspeed eCom window, click Forgot your password?
3. Enter the email address associated with your eCom Back Office.
4. Click Reset Password.
5. Go to your email inbox.
6. Open the email you received from Lightspeed.
7. Click the Reset password button.
8. In the new Reset password - Lightspeed eCom window, enter your new password in both fields.
9. Click Reset. This logs you in to your eCom Back Office automatically.

NOTE: Saving your new password in your browser settings is recommended so you can easily log in to your eCom Back Office in the future.