The Genius Handheld is an EMV-enabled payment terminal for Cayan payment processing in Lightspeed Retail. The Genius Handheld is compatible with Lightspeed Retail for desktop and the Lightspeed Retail app for iOS.  

Note: This payment terminal is no longer available for purchase, but is still supported on accounts that already have it.

In the box

• Genius Handheld payment terminal
• USB charging cable
• AC adapter

Physical setup

The terminal will need to be fully charged and updated before it can be added to your Lightspeed account.

1. To charge the terminal, plug the provided USB charging cable into the terminal and a power source. For best results, we recommend plugging the cable into a dedicated charging block into a wall outlet. Upon first use, the terminal will need to charge for at least 4 hours. 
2. If the terminal does not power on automatically when plugged in, press and hold the top power button.

Note: To power the terminal off, press and hold the power button until the display turns off. 

Adding the Genius Handheld payment terminal to your network

Before the terminal can be added to your Lightspeed Retail account, it needs to be connected to your local network. Once the terminal is plugged into a power source, it will automatically begin a boot-up and update sequence. This process typically takes several minutes. Once completed, the terminal screen displays the Genius by Cayan idle screen. You can now connect the terminal to your network. 

1. To power on or wake the terminal from sleep mode, press and hold the power button on the top of the terminal. 
2. To unlock the terminal screen, swipe the lock icon in any direction.
3. From the home screen, tap Settings > Wi-Fi.
4. Tap the toggle to enable Wi-Fi.
5. A list of available networks will be displayed. Select your network from the list.
   Note: This must be the same network accessed by Lightspeed Retail.
6. Enter your Wi-Fi password. 
7. Tap Connect.
8. Tap the home button to return to the home page.

Configuring the Cayan gateway

• Configuring the Cayan gateway on your computer

  If you have not already enabled Cayan as your default gateway, you will need to configure your payment settings before the payment terminal can be added to your account. You will need to refer to the gateway credentials sent to you by Cayan. If you do not have this information on hand, contact Cayan.

  1. Log in to Lightspeed Retail as an administrator using your username and password.
  2. Navigate to Settings > Payment Processing.
     
  3. Click + Add Payment Gateway.
  4. From the drop-down menu, select Cayan. The options for the gateway will now display.
     
  5. Under Assign a Name, enter a name for the gateway.
  6. Under gateway credentials, enter the Cayan POS credentials you received from Cayan
     Note: To prevent errors, it is recommended that you copy and paste your credentials into the corresponding fields. Any leading or trailing spaces will cause connection errors. 
  7. If you have a multi-store account, under Select Shops, select all locations that will use the gateway.
  8. Under Security Options, toggle Allow Credits if you want to be able to refund to a present card without an original receipt.
  9. Click Save.

  Installing the Cayan Certificate on your computer’s browser

  To ensure secure and reliable communication between Lightspeed Retail and the payment terminal, a security certificate needs to be installed in your computer’s Firefox or Chrome browser. 

  Note: We recommend regularly updating your Firefox or Chrome browser to maintain PCI compliance.

  • Firefox (MAC and Windows)

    1. Open your Firefox browser.
    2. Download the security certificate here. 
    3. Once successfully installed, a new window will open. From this window, select Trust this CA to identify websites.
       
    4. Click OK.

  • Chrome (MAC)

    1. Open your Chrome browser.
    2. Download the security certificate here.
    3. Open the Cayan.crt file.
    4. From your Keychain Access Application, go to the login section in the left-hand menu.
    5. Double-click the Cayan Certificate.
    6. A new Cayan dialogue window will open. From this window, click the Trust drop-down.
    7. From the When using this certificate drop-down, select Always Trust.
       
    8. Close the Cayan window.
    9. If prompted, enter your computer’s username and password.
    10. Click update settings.

  • Chrome (Windows)

    1. Open your Chrome browser.
    2. Download the security certificate here.
    3. In the bottom left-hand corner of your browser window, click Keep.
    4. Click the Cayan.crt file.
    5. A new Cayan dialogue window will open. From this window, click open. 
       
       
    6. From the certificate window, click Install certificate…
    7. Follow the prompts on the Certificate Import Wizard window to finish the installation.

• Configuring the Cayan gateway on your iPad

  1. Log in to Lightspeed Retail as an administrator using your username and password.
  2. From the Manager tab, tap Settings > Payment Processing.
     
  3. Tap + Add Payment Gateway.
  4. From the drop-down menu, select Cayan. 
  5. The options for the gateway will now display.
     
  6. Under Assign a Name, enter a name for the gateway.
  7. Under gateway credentials, enter the Cayan POS credentials you received from Cayan
     Note: To prevent errors, we recommend that you copy and paste your credentials into the corresponding fields. Any leading or trailing spaces will cause connection errors. 
  8. If you have a multi-store account, under Select Shops, select all locations that will use the gateway.
  9. Under Security Options, toggle Allow Credits if you want to be able to refund to a present card without an original receipt.
  10. Tap Save.
  11. Tap Done to return to the manager screen.

Adding the Genius Handheld to Lightspeed Retail

• Adding the terminal in Lightspeed Retail via the browser 

  Lightspeed Retail POS is designed to save all the terminals that you've added to your Cayan gateway in a  list shared between your computers and iPads. If you use Lightspeed Retail POS on multiple devices, this list helps facilitate future terminal setups. When you use your computer or the Manager tab on your iPad to remove a terminal from your Lightspeed Retail POS, the list updates on all your devices.

  To add the Genius Handheld terminal, you first need the terminal's IP address:

  1. From the terminal’s home screen, tap Genius.
  2. Tap(information) to open the Admin screen.
  3. Record the IP address of the terminal exactly as it appears.
     
  4. Return to the home screen by pressing the home button.

  Once you have the terminal’s IP address, add the terminal in Retail POS.

  1. In Lightspeed Retail, navigate to Settings > Payment Processing.
  2. Click Add a Payment Terminal.
  3. In the Select a terminal type drop-down, select Genius P400+.
     
  4. Enter a descriptive name for the terminal.
  5. Enter the IP address of the terminal. 
  6. Click Save.

  Your terminal is now ready to accept payments. 

  Note: When taking debit or credit card payments, ensure your terminal is on the Genius idle screen.

• Adding the terminal in Lightspeed Retail via the iPad

  Lightspeed Retail POS is designed to save all the terminals that you've added to your Cayan gateway in a  list shared between your computers and iPads. If you use Lightspeed Retail POS on multiple devices, this list helps facilitate future terminal setups. When you use your computer or the Manager tab on your iPad to remove a terminal from your Lightspeed Retail POS, the list updates on all your devices.

  To add the Genius Handheld terminal, you first need the terminal's IP address:

  1. From the terminal’s home screen, tap Genius.
  2. Tap(information) to open the Admin screen.
  3. Record the IP address of the terminal exactly as it appears.
     
  4. Return to the home screen by pressing the home button. 

  Once you have the terminal’s IP address, add the terminal in Retail POS.

  1. Navigate to the Profile screen 
  2. Tap Payment Terminal.
  3. Tap Add a payment terminal.
     
  4. Enter the terminal’s IP address and tap Next.
  5. Enter a descriptive name for the terminal and tap Next.
  6. Enter the terminal’s Terminal ID (optional) and tap Next. A blue checkmark should appear to the left of the terminal's name to indicate that the terminal successfully connected to your iPad.
  7. Tap Done to return to the Profile screen.

  The Genius Handheld will appear on the Profile screen and is ready to take payments.

  Note: When taking debit or credit card payments, ensure your terminal is on the Genius idle screen.

Troubleshooting the Genius Handheld

• Assigning a static IP address (optional)

  1. To power on or wake the terminal from sleep mode, press the power button on the top of the device.
  2. To unlock the terminal's screen, swipe the lock icon in any direction.
  3. On the terminal's home screen, tap Settings > Wi-Fi.
  4. If Wi-Fi is not on and blue at the top-right,swipe the toggle to the right to enable it.
  5. From the list, tap your network name.

     NOTE: If your network status displays as Connected, tap Forget and select it from the list again.

  6. Enter your Wi-Fi password.
  7. Swipe up and select the Show advanced options checkbox.
  8. Swipe up and from the IPv4 settings drop-down, select Static.

     

  9. Swipe up and in the IPv4 address field, type the static IP address you want to assign to your terminal.
  10. Tap Connect.
  11. To return to the home screen, tap the home button.

• Updating the Genius app

  Once you have connected the payment terminal to your network, the terminal may make a maintenance call to update its software. During this process, the display will turn on and off several times. The update process can take 10-20 minutes. 

  Note: If the terminal is unable to update its software automatically, contact Cayan customer support.

  Running a network test

  1. From the device’s home screen, tap Genius.
  2. Tapinformation to open the Admin screen.
  3. To run a network test, tap TEST.
  4. If the network test displays Pass, tap OK.
  5. To return to the red Genius by Cayan idle screen, tap the back button.

What's next?