Finding answers in the Help Center
The Lightspeed Retail (R-Series) Help Center is the hub of knowledge for all things Retail POS (and where you are reading this article). You can search for specific articles, browse topics, and learn about new features all from within the Help Center.
For information on how to make the most of the Help Center, refer to our Using the Lightspeed Retail (R-Series) Help Center article.
If your query is a little more complicated and you can't find the answers you need on the Help Center, our Retail Support team is here to assist you. Use the channels below to contact us.
Privacy, security, and compliance resources
Visit the Lightspeed Trust Center to learn more about Lightspeed’s privacy and security practices and get answers to your most frequently asked questions on topics like:
- International data transfers
- Data retention
- Subprocessors
- Data subject rights and data privacy request form
- Security controls
- Compliance and certifications, including PCI DSS, PCI AoC, and SOC 2
- Monitoring and incident management
- Security testing
- Security training
Chatting with Retail Support
Start a chat with one of our Support agents directly from the help center by clicking Contact us at the top-right of the screen or the Chat icon at the bottom-right of the screen.
You can also chat from within your Lightspeed Retail account by signing in on a web browser, clicking Help at the bottom-left of the main menu and then clicking the Contact Support to open the chat window.
| Chat hours by language | ||||
| Days of week | EST | CET | NZST | |
| English* | Every day | 24/7 | 24/7 | 24/7 |
| French | Monday - Friday | 9:00 AM - 5:00 PM | N/A | N/A |
| Dutch | Monday - Friday | N/A | 9:00 AM - 5:00 PM | N/A |
*Chat support for accounts with both Retail (R-Series) and eCom (E-Series) is available in-app from Monday to Friday at all hours.
See options below for additional language support.
Getting help by phone
Call us to modify your subscription, speak to Support or another department, or inquire about billing, invoices, or contracts.
Before your call, prepare:
- Your business information
- Summary of the issue or situation
- Access to the product or hardware
Before connecting to a representative, you’ll need to select the relevant department for your call:
Sales
The Sales department can assist you with any questions about additional features and services. If you’re an existing customer, you can also reach out to your Sales representative directly.
Support & Billing
The Support department can assist with features and functionality, troubleshooting for hardware, integrations*, and reporting, and Billing inquires for your Lightspeed account, like increasing registers or updating payment information.
*Some issues require relevant partner/department involvement and may take additional time to resolve.
| Phone numbers by region | ||
|
North America (toll-free) 866-932-1801 |
United Kingdom 44 20 3695 9599 |
Australia 61 2 8488 3146 |
|
Quebec (toll-free) 855-300-7108 |
Netherlands 31 (0) 20 820 2391 |
Singapore 65 3163 1874 |
|
Montreal 514-907-1801 |
Belgium 32 9 298 02 73 |
Other countries 514-907-1801 |
| Phone hours by language | ||||
| Days of week | EST | CET | NZST | |
| English* | Every day | 3:00 AM - 10:00PM | 9:00 AM - 4:00AM | 7:00 PM - 2:00 PM |
| French | Monday - Friday | 9:00 AM - 5:00 PM | N/A | N/A |
| Dutch | Monday - Friday | N/A | 9:00 AM - 5:00 PM | N/A |
*Phone support for accounts with both Retail (R-Series) and eCom (E-Series) is only available Monday to Friday, 9:00 AM - 5:00 PM EST.