If you haven't found what you're looking for in the Retail Help Center, our Retail Support team is available to help you 24/7.
Email
Submit a request through the Retail Help Center and a Retail Support agent will email you back as soon as possible. You can also sign in to the Retail Help Center to view current and past requests.
Chat
Chat with one of our Retail Support agents by clicking Help at the bottom right-hand corner of the Retail Help Center. You can also start a chat from your Retail account if you're accessing it from a web browser on your computer.
| Days of week | GMT-5 | GMT-8 | GMT+1 | |
| English | Monday-Friday | 10:00 AM - 8:00 PM | 7:00 AM - 5:00 PM | 4:00 PM - 3:00 AM |
Phone
Our Retail Phone Support is open 24/7 in English. It's also open in French and Dutch during specific business hours.
|
North America (toll-free) Quebec (toll-free) Montreal |
United Kingdom Netherlands Belgium |
Australia Singapore Other countries |
| Days of week | GMT-5 | GMT-8 | GMT+1 | |
| English | Every day | 24/7 | 24/7 | 24/7 |
| French | Monday-Friday | 9:00 AM - 5:00 PM | 6:00 AM - 2:00 PM | 3:00 PM - 11:00 PM |
| Dutch | Monday-Friday | 3:00 AM - 11:00 AM | 12:00 AM - 8:00 AM | 9:00 AM - 5:00 PM |
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