If you haven't found what you're looking for in the Retail Help Center, our Retail Support team is available to help you 24/7.
Email
Submit a request through the Retail Help Center and a Retail Support agent will email you back as soon as possible. You can also sign in to the Retail Help Center to view current and past requests.
Chat
Chat with one of our Retail Support agents by signing in to your Retail POS account on a web browser and clicking Help at the bottom-left of the main menu.
| Days of week | GMT-5 | GMT-8 | GMT+1 | |
| English | Monday - Friday | 10:00 AM - 8:00 PM | 7:00 AM - 5:00 PM | 4:00 PM - 3:00 AM |
Phone
Our Retail Phone Support is open 24/7 in English. It's also open in French and Dutch during specific business hours.
|
North America (toll-free) Quebec (toll-free) Montreal |
United Kingdom Netherlands Belgium |
Australia Singapore Other countries |
| Days of week | GMT-5 | GMT-8 | GMT+1 | |
| English | Every day | 24/7 | 24/7 | 24/7 |
| French | Monday - Friday | 9:00 AM - 5:00 PM | 6:00 AM - 2:00 PM | 3:00 PM - 11:00 PM |
| Dutch | Monday - Friday | 3:00 AM - 11:00 AM | 12:00 AM - 8:00 AM | 9:00 AM - 5:00 PM |