If you haven't found what you're looking for in the Retail Help Center, we're available to help you 24/7.

Quickest response time

  Chat

Chat with one of our Retail Support agents by signing in to your Retail POS account on a web browser and clicking Help at the bottom-left of the main menu.

 Email

Submit billing or support requests through the Retail Help Center. An agent will reply as soon as possible. Sign in to the Retail Help Center to view current and past requests.

If you wish to make a data privacy request, please complete the online form linked in our Privacy Policy.

 Phone

Call us to modify your subscription, speak to Support or inquire about billing, invoices or contracts.

• Before speaking with a representative, you’ll need to select the relevant department for your call. To make sure you're in contact with the right person, here's some more information about the different departments at Lightspeed.
  
  Sales: The sales department can assist you with any questions about additional features and services. If you’re an existing customer, you can also reach out to your sales representative directly.
  
  Support: The support department can assist you with any questions about setting up your hardware or using Lightspeed software. Whether you’re having trouble with your printer or issues with reports, the support team is here to help.
  
  Billing: The billing department can assist you with any questions about your Lightspeed account. If you’d like to increase the number of registers associated with your account or update your payment information, then the billing team can take care of that for you.