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Contact us

If you haven't found what you're looking for in the Retail Help Center, we're available to help you 24/7.

Quickest response time

Chat.png  Chat

Chat with one of our Retail Support agents by signing in to your Retail POS account on a web browser and clicking Help at the bottom-left of the main menu.

 

  Days of week GMT-5 GMT-8 GMT+1
English  Every day 24/7 24/7 24/7
French Monday - Friday
Saturday - Sunday
9:00 AM - 6:00 PM
9:00 AM - 5:00 PM
6:00 AM - 3:00 PM
6:00 AM - 2:00 PM
3:00 PM - 12:00 AM
3:00 PM - 11:00 PM
Dutch Monday - Friday 3:00 AM - 11:00 AM 12:00 AM - 8:00 AM 9:00 AM - 5:00 PM

 



eMail.png  Email

Submit billing or support requests through the Retail Help Center. An agent will reply as soon as possible. Sign in to the Retail Help Center to view current and past requests.

 

 

Some data privacy laws may entitle you to exercise specific rights with respect to your personal information. Complete this form to get more information how your data may be processed.

 


Phone.png  Phone

Call us to modify your subscription, speak to Support or inquire about billing, invoices or contracts.

  • Before speaking with a representative, you’ll need to select the relevant department for your call. To make sure you're in contact with the right person, here's some more information about the different departments at Lightspeed.

    Sales: The sales department can assist you with any questions about additional features and services. If you’re an existing customer, you can also reach out to your sales representative directly.

    Support: The support department can assist you with any questions about setting up your hardware or using Lightspeed software. Whether you’re having trouble with your printer or issues with reports, the support team is here to help.

    Billing: The billing department can assist you with any questions about your Lightspeed account. If you’d like to increase the number of registers associated with your account or update your payment information, then the billing team can take care of that for you.

 

North America (toll-free) 
866-932-1801

Quebec (toll-free) 
855-300-7108

Montreal 
514-907-1801

United Kingdom 
44 20 3695 9599

Netherlands 
31 (0) 20 820 2391

Belgium 
32 9 298 02 73

Australia 
61 2 8488 3146

Singapore 
65 3163 1874

Other countries 
514-907-1801

 

  Days of week GMT-5 GMT-8 GMT+1
English Every day 24/7 24/7 24/7
French  Every day 9:00 AM - 5:00 PM 6:00 AM - 2:00 PM 3:00 PM - 11:00 PM
Dutch  Monday - Friday 3:00 AM - 11:00 AM 12:00 AM - 8:00 AM 9:00 AM - 5:00 PM

 

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