After importing the filenames of your item images, you need to upload the image files to your Retail POS account to officially add them to your items.

Follow these guidelines when preparing your images for import:

• Size: 8MB max.
• Dimensions: 650 x 650 px max.
• Format: JPG, PNG, or GIF.
• Browser: Chrome or Firefox.

Importing images

To import images for your items:

1. After importing the item image filenames, navigate to Inventory > Import Items.

   

2. Click the item import where you want to upload the image files.

   

3. Click Upload images for these items.

   

4. The Image Import page will show how many images are expected, along with the expected filenames. Click + Add Images.

   

5. Drag and drop image(s) or click Browse... and select your image(s).

   

6. If your image(s) uploaded successfully, click Done.

   

   • If your image(s) failed to upload, click X image(s) failed to determine the reason for the failure. Fix these errors, click Back, and reupload your image(s).

     

You will see a confirmation page.

To confirm your import was successful, navigate to Items > Item Search and review the item.

Fixing image import errors

Your images may fail to upload for several reasons:

• Images must be in JPG, PNG, or GIF format. Export images to one of these formats and reupload.

• Images must be less than 8MB. Compress your image and reupload.

• Filename must match the filename used in your item import. Make sure the image filename matches exactly and reupload.

• Filename is too long. Rename the file and reupload.

• You've already uploaded the expected image and can't upload it again. To change an item’s image, navigate to Items > Item Search, find the item in question, and edit its image(s).

What's next?