As an omnichannel user, you will have two separate login credentials: one for your Retail POS account and one for your eCom Back Office. When you install your eCom shop the login credentials are identical and will only differ if you change one of the passwords later.
Retail POS automatically creates eCom user accounts based on certain information, permissions, and triggers. Creating and logging in to your eCom user account differs slightly depending on if you are a store owner responsible for installing the eCom store or an employee.
Logging in to your eCom store
As a store owner, the Email 1 field in Settings > Shop Setup is used when your eCom user account is automatically created. The automatic creation of your eCom user account is triggered by the installation of your eCom store.
To log you in and navigate your eCom Back Office or a specific item in your online store, use the:
- Retail POS POS > eCom button in the Retail POS main menu.
- Manage Online Details button in an item's Details section.
- View in Online Store button in an item's Details section.
To manually log in to your eCom Back Office in the future:
- NoAm: yourstore.shoplightspeed.com/admin/setup
- Europe: yourstore.webshopapp.com/admin
Logging in to eCom as an employee
As an employee, the following information and permissions are required to create your eCom user account:
- eCom store is installed by the store owner.
- Employee account has a first name and last name entered.
- Employee account Sign In email address is entered.
- eCom permission is enabled.
- At least one user account is available in your eCom subscription.
The automatic creation of your eCom user account is then triggered by clicking the Retail POS > eCom button in the main menu or the Manage Online Details button in an item's Details section.
If you are redirected to your eCom store's login page when you click one of the above buttons, review the criteria above and try again.
Navigating between Retail POS (R-Series) and eCom (C-Series)
Once you've created your eCom user account, you can navigate between Retail POS and your eCom Back Office by clicking Retail POS > eCom from the main menu at the top of Retail POS.
You can also access eCom from Manage Online Details or View in Online Store when managing an item.
As well as the the Online Order button inside the Details section of your transactions.
Updating your eCom user account
Once your eCom user account is successfully created, changing the first name, last name, email address, or password of your Retail POS employee account will not affect your automatic access to your eCom Back Office or store when navigating with the:
- Retail POS > eCom button in the Retail POS main menu.
- Manage Online Details button in an item's Details section.
- View in Online Store button in an item's Details section.
Note that account changes are not pushed from your Retail POS employee account to your eCom user account after its initial creation, so you will need to configure them in your eCom Back Office.
Managing access to eCom user accounts
Removing access to eCom is controlled in Retail POS by setting the user account status to Approved or Denied. You may manage accesses due to:
- Locking / unlocking an employee account.
- Archiving / unarchiving an employee account.
- Enabling / disabling the eCom permission for a role.
Changing your eCom password
Your eCom username and password are the same as your Retail POS credentials when you first install eCom. Changing your password in eCom will not update your Retail POS password.
- Navigate to Retail POS > eCom.
- From the Login - Lightspeed eCom window, click Forgot your password?
- Enter the email address associated with your eCom Back Office.
- Click Reset Password.
- Go to your email inbox.
- Open the email you received from Lightspeed.
- Click the Reset password button.
- In the new Reset password - Lightspeed eCom window, enter your new password in both fields.
- Click Reset to log in to your eCom Back Office.
Save your new password so you can log in to your eCom Back Office in the future.