Refunding a sale to a gift card is similar to completing an exchange. You add the items your customer wants to return to the Refund tab and add a gift card of the same value to the Sale tab.

Once you finish the sale, the Sale and Refund tabs will balance out, and the refund will be added to the gift card. To refund a sale to a gift card:

1. From the main menu, navigate to Sales > Refund.
2. Scan the receipt or find the original sale in the sales history view.
3. In the Refund tab, click Refund next to the item your customer is returning.

   

4. Click the Sale tab.

   

5. In the Sale tab, select Gift Card to display the gift card details page.

   

6. Under Amount, select Custom and enter the same amount as the refund in the Custom amount field.

   

7. You can scan the gift card, enter the gift card code manually, or click generate a new gift card code.
8. If your customer prefers the gift card emailed, enable the Electronic delivery checkbox and enter the customer details: recipient name, email, preferred email language (optional), sender name, and personal message (optional).
9. When you're done entering the details, click Add to sale.
10. Click Payment. The register calculates the difference between the Sale and Refund tabs. The total amount will be $0.00, as the refund and gift card amounts balance out.

    

11. Click Finish Sale.

    

The sale is refunded to the gift card and the transaction is recorded. An email that includes the gift card code and the amount is also sent to your customer if you entered their email address during checkout. Next, you can:

• Print the receipt
• Print a gift receipt
• Email the receipt
• Start a new sale

  

What's next?