This guide is for merchants who have not previously enabled gift cards in their eCom (C-Series) store. If you already offer gift cards in your eCom (C-Series) store, you cannot sync them to Retail POS and must continue to manage them in your eCom back office.
Non-integrated gift cards purchased online can only be used for online purchases and gift cards purchased in-store can only be used for in-store purchases.

Setting up gift cards offers your customers more gift-giving options and increased flexibility while shopping in your physical and online stores. With Retail POS and eCom (C-Series), you can sync gift cards to manage them in one central location.

Setting up and syncing gift cards in Retail POS (R-Series)

Gift cards synced to eCom are set up and managed in Retail POS.

1. In Retail POS, navigate to Customers > Gift cards.
2. Click Gift card settings.

   

3. In the Sales channel section, click the checkboxes for eCom to sell and redeem gift cards online.

   

4. If you wish to add common amounts for customers to choose when buying a gift card, click the toggle on for Amounts and enter the amounts. You can also add a minimum and maximum amount for customers to choose a custom amount.

   

5. Click Save.

Once your gift card sync is established, gift cards are managed in Retail POS, with some customization options available in eCom.

Customizing gift cards

You can make some gift card customizations to ensure a personalized experience for your customers, including custom images, name, description and translations, and custom ribbon.

In addition, your customers can personalize the gift card at checkout with the recipient’s name and email address, the sender’s name, and an optional message.

Adding a custom image

You can add a custom image that will show as the image for your gift card product in your eCom store, increasing your brand visibility. Before you add a custom image to your library, ensure your image fits the following specifications:

• File size: 1MB maximum for each image.
• File format: JPG, PNG, or JPEG.
• Aspect ratio: Exact dimensions for images are 714 x 516 px, although a ratio of 4:3 will usually display correctly.

To add a custom image to your library:

1. In Retail POS, navigate to Customers > Gift Cards.
2. Click Gift card settings.

   

3. Scroll to the Gift card design section.
4. Drag and drop an image or click Select custom design to browse from your computer to add an image. It will automatically be shown in the default first position.

   

   Only the first default image will sync to eCom, regardless of how many images are in the library. To make one of the stock images your default, click the hide icon on all the other images so only the one you want to be default remains in the Shown designs section.

   

5. Click Save.

Retail POS (R-Series) and eCom (C-Series) gift card sync FAQ

• No. Existing gift cards in eCom (C-Series) must be managed in eCom and cannot be synced to Retail POS.

• No. Discount and coupon codes will not apply to gift card sales. If there are multiple items in their cart along with a gift card, the code will apply to all other merchandise.

• Yes. Your customers can choose one of the denominations you determine in your gift card settings, or choose their own within the minimum and maximum amounts you configure in your settings.

• No. Only one gift card at a time can be used to pay for online purchases. There are no restrictions for how many gift cards can be redeemed in store.

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