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    Setting up the Verifone e285 with Cayan on your iPad

    This article explains how to:

    • Configure your Cayan gateway
    • Set up your Verifone e285 payment terminal

    The main setup steps involved are:

    1. Obtain your POS credentials from Cayan
    2. Set Cayan as the payment gateway in Lightspeed Retail
    3. Charge and power on the payment terminal
    4. Connect the terminal to your network
    5. Add the terminal to Lightspeed Retail
    6. Process a test transaction

    1. Obtain your POS credentials from Cayan

    To configure Cayan as a payment gateway in Lightspeed Retail, you need to obtain your POS credentials from Cayan. Your credentials would have been sent to you by Cayan via e-mail, typically. If you don't have this information on hand, please contact Cayan.

    Cayan POS Credentials
    Name
    Transaction Key
    Site ID

    2. Set Cayan as the payment gateway in Lightspeed Retail

    1. Open the Retail POS app.
    2. Enter your username and password and tap Sign In.
    3. From the Manager tab, tap Settings > Payment Processing.Frame__23_.png
    4. Tap + Add Payment Gateway. 
    5. From the Gateway drop-down list, select Cayan. The options for the gateway should display.
    6. Under Assign a Name, enter a name for the gateway.
    7. Under Gateway Credentials, enter your Cayan POS credentials (Name, Transaction Key, and Site ID).

      Note: We recommend copying and pasting your credentials. If you do, also make sure that there are no leading or trailing spaces in the fields.

    8. If you have a multi-store account, under Select Shops, select all the shops that will use the gateway.
    9. Under Security Options, select Allow Credits if you want to be able to make a refund to a credit or debit card if a customer doesn't have a sales invoice.

      Note: When you do this type of refund, you must swipe the card for the refund to take effect. Manually entering credit or debit card numbers isn't supported.

    10. Under Credit Card Mapping, for each of the credit and debit card types, select how the corresponding card type will appear on sales receipts and sales reports. For example, if you created a custom Visa payment type, selecting it from the drop-down list for Visa will mark all Visa sales as Visa.

      Note: You'll continue to use the Card or Credit button during a sale. Your terminal will automatically detect the kind of card used and register the sale in your system according to these mappings.

    11. At the top-left of the screen, tap Save.
    12. At the top-right of the screen, tap Done to return to the Manager screen.

    3. Charge and power on the payment terminal

    The terminal will need to be fully charged and updated before it can be added to your Lightspeed account.

    1. To charge the terminal, plug the provided USB charging cable into the terminal and a power source. For best results, it is recommended that the charging cable is connected to a dedicated charging block directly into a wall outlet. Upon first use, the terminal will need to charge for at least 4 hours.  
    2. If the terminal does not power on automatically when plugged in, hold the green circle button until the display turns on.

      Note: To power the terminal off, press and hold the red X button until the display turns off. 

    4. Connect the terminal to your network

    In order to connect your terminal with your Lightspeed account, you'll need to make sure it's connected to your network via wifi.

    1. From the home screen, press 1,5, and 9 on the keypad at the same time.
    2. Tap Supervisor.
    3. Enter the default password: 1166832.
    4. Press Enter.
    5. Tap Administration > Communications.
    6. Tap WiFi > WiFi Scan. If your Genius e285’s WiFi is turned off, the e285 will prompt you to turn on its WiFi.
    7. Tap the network you wish to connect to. If successful, your device notifies you that it has saved the network. If unsuccessful, check that you are in range of your router.
    8. Tap OK and then press the cancel button.
    9. Tap WiFi Configuration.
    10. In the PSK field, enter your wifi password using the number pad. Press the key associated with the letter you want to enter repeatedly until the desired letter is displayed.
      To switch between letters, numbers, and special characters, press the # button to cycle through "input modes." The current mode will show on the screen top left corner.
      123: This mode will enter numbers when you hit the keys
      abc: This mode will enter lower case letters (and 0 will enter special characters). Pressing 0 multiple times will cycle through the special character options (such as - / \ + # ! and .).
      Note: this is how you add spaces as well. 
      ABC: This mode will enter upper case characters (0 does nothing).
    11. Press the enter button to save the network password.
    12. Press the cancel button to return to the Wifi menu.

    13. Continue to press the cancel button until you have returned to the main menu

    14. Scroll to the bottom of the menu and tap run applications to launch the terminal's software.

    The terminal may make a maintenance call to update its software. During this process, the display may turn on and off several times. The update process can take 10-20 minutes.

    5. Add the terminal in Lightspeed Retail

    Once the terminal has finished booting, you'll need to pair it with your account. The pairing process will require information that can be found on the terminal's admin page.

    To access the admin page:

    1. Press 000 on the number pad.
    2. Enter the password 9416557. 
    3. Press the green confirmation button or tap Ok on the touch screen.

    The admin overview page will display the terminal's IP address. Take note of this address as we'll need it later. Press the red cancel button to return to the idle screen.

    Lightspeed Retail POS is designed to save all the terminals that you've added to your Cayan gateway in a shared list between your computers and iPads. This facilitates terminal setups in the future if you use Lightspeed Retail POS on multiple devices. If terminals are removed from your Lightspeed Retail POS account using your computers or the Manager tab on your iPads, the list is updated on all your devices.

    To add the Verifone e285 in Retail POS:

    1. On the Profile screen, under Devices, tap Payment terminal.Frame__14_.png
    2. Tap Add payment terminal... Frame__26_.png
    3. Enter the terminal's IP address and tap Next.
    4. Enter the terminal's name and tap Next.
    5. Enter the terminal's Terminal ID (optional) and tap Next. A checkmark should appear to the left of the terminal's name to indicate the connection between your iPad and terminal was successful.Frame__27_.png
    6. Tap Done to return to the Profile screen. 

    Your payment terminal should now display on the Profile screen.

    Frame__16_.png

     

    6. Process a test transaction

    1. On the Profile screen, tap New Sale.Frame__22_.png
    2. Scan or search an item to add it to the sale.
    3. Tap Card.Frame__28_.png
    4. Process a credit or debit card at your terminal.
    5. Once the screen displays Payment Successful, tap Finish Sale.Frame__20_.png

     

    You are now ready to accept credit and debit card payments from your customers with Cayan!

    Note: To learn how to refund the test transaction, click here.

    What's next?

    Along with paying for a sale with a credit or debit card, Cayan supports many other payment features. We recommend you explore the articles below to familiarize yourself with them:

    • To learn how to process refunds and exchanges, click here.
    • To learn how to add deposits, refund deposits, and make payments to customer accounts, click here.