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Transaction status report (Legacy)

The transaction status report lets you see the status of a specific transaction. This report is useful for:

  • determining whether or not a payment has gone through,
  • investigating claims of double-charging, and
  • confirming the status of a refund.

Select a date range (up to one year) to begin.

Note: The data displayed in the screenshots below is fictional data that has been artificially populated for testing purposes.

Screen_Shot_2020-09-01_at_2.34.26_PM.png

When reviewing the transaction status report, you can refine your search by applying the following filters:

  • status
  • card type
  • transaction Type
  • shop

You can also search for a specific transaction by entering the last 4 digits of the card used, the sale ID, or the dollar amount of the transaction into the search bar and clicking search.

Transactions

The transaction status report will show you a list of all transactions that match your filters and date range and any search parameters you may have entered. For each transaction, you'll see:

  • the date and time the transaction took place
  • what kind of card was used
  • the last 4 digits of the card used
  • the status of the transaction
    • approved
    • error
    • declined
    • cancelled
  • the shop the transaction took place at, including whether the transaction was processed online or in-store
  • the sale ID
  • whether or not the transaction was a refund
  • the dollar amount of the transaction

Transaction_Status_2.png

Breakdown of a transaction

You can click on any transaction in the report to obtain more information about it.

Transaction_Status_3.png

Transaction_Status_4.png

Exporting your data

You can click the export button to export the data to a .csv file.

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