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    Setting up the Ingenico iPP320 with Lightspeed Payments

    Important Notice

    The Ingenico iPP320 is no longer available for new Lightspeed Payments users, however Lightspeed will continue to offer support for the terminal to those who already have one.

    As a reminder, it is strongly discouraged to obtain card readers or payment terminals from anyone other than your payment processor. Doing so is a security risk and the peripheral very likely won't work with your processor.

    With the Ingenico iPP320 for Lightspeed Payments, you'll be able to quickly and easily accept card payments and you'll enjoy the following gateway features:

    • Manually entering a customer's credit card is possible during a transaction via the iPP320. 
    • If your customer's card has insufficient credit or funds to cover a payment, Lightspeed Retail can partially approve the payment and charge the maximum available amount on the card (if Allow Partial Approvals is enabled in your Lightspeed Payments gateway settings). 
    • Removing a payment processed by Lightspeed Payments from an in progress sale will void it and refund your customer's debit or credit card. However, voiding a completed Lightspeed Payments sale will delete the sale and its associated payment from your reporting but it won't return funds to your customer's debit or credit card. To return items to inventory and refund your customer's card, we recommend refunding the Lightspeed Payments sale instead of voiding it.

    Before you begin

    Before setting up your payment processing, please gather the following box contents:

    Out of the box

    • your Ingenico iPP320 terminal
    • its connection cable
    • its power adapter
    • 3 screws (optional)

     

    Screen_Shot_2018-03-28_at_4.33.41_PM.png

    1. Connect the Ingenico iPP320 terminal to your network

    To ensure that your terminal is successfully connected to your network and powered on, you'll need to assemble your terminal, connect it to your network's router and plug it in a power outlet.

    1. Place your iPP320 terminal face down in front of you.
    2. Connect the HDMI end of its connection cable to the HMDI port at the top of the terminal.
    3. Optionally, screw in 2 screws to secure the connection cable and 1 screw to secure the back cover of the terminal.
    4. Connect the ethernet end of the connection cable to an ethernet port on your network's router.
    5. Connect one end of the power adapter to the connection cable and the other end to a power outlet.
    6. After a few seconds, the terminal automatically powers on and an Activation Code displays on it's white idle screen.

    IMG_20180427_141716.jpg

    If you have any more questions regarding connecting your terminal to your network, please contact our Retail Support team.

    2. Add the Ingenico iPP320 to your Retail account

    Lightspeed Retail is designed to save all the terminals that you've added to Lightspeed Payments in a shared list between your computers and iPads. This facilitates terminal setups in the future if you use Lightspeed Retail on multiple devices. If terminals are removed from your Lightspeed Retail account, the list is updated on all your devices.

    To add the Ingenico iPP320 terminal:

    1. Under SHOPS, click Add a Payment Terminal for the appropriate shop. A new window displays.
    2. Enter a name for the terminal.
    3. Enter the Activation Code displayed on the terminal's white idle screen.
    4. Click Add.

    You are now ready to accept card payments.

    3. Process a test transaction with Lightspeed Payments

    1. From the main menu, click Sales > New Sale.
    2. To add a miscellaneous charge, click the Misc menu button.
    3. Enter 0.05 in the Price field.
    4. Deselect the Tax checkbox.
    5. Click Save.
    6. Click Card.
    7. In the new Credit/Debit window, select your terminal.

      NOTE: The register will default to the terminal you select for all subsequent payments or until you select a different terminal.

    8. Process a credit or debit card at your terminal.
    9. Click Finish Sale.

    You can now refund the test transaction.

    Before you begin

    Before setting up your payment processing, please gather the following box contents:

    What you'll need

    • Ingenico iPP320 terminal
    • Connection cable
    • Power adapter
    • 3 screws (optional)

    Screen_Shot_2019-07-08_at_11.26.29_AM.png

    1. Connect the Ingenico iPP320 terminal to your network

    To ensure that your terminal is successfully connected to your network and powered on, you'll need to assemble your terminal, connect it to your network's router and plug it in a power outlet.

    1. Place your iPP320 terminal face down in front of you.
    2. Connect the HDMI end of its connection cable to the HMDI port at the top of the terminal.
    3. Optionally, screw in 2 screws to secure the connection cable and 1 screw to secure the back cover of the terminal.
    4. Connect the ethernet end of the connection cable to an ethernet port on your network's router.
    5. Connect one end of the power adapter to the connection cable and the other end to a power outlet.
    6. After a few seconds, the terminal automatically powers on and an Activation Code displays on its white idle screen.

    IMG_20180427_141716.jpg

    If you have any more questions regarding connecting your terminal to your network, please contact our Retail Support team.

    2. Add the Ingenico iPP320 to your Retail account

    Lightspeed Retail is designed to save all the terminals that you've added to Lightspeed Payments in a shared list between your computers and iPads. This facilitates terminal setups in the future if you use Lightspeed Retail on multiple devices. If terminals are removed from your Lightspeed Retail account, the list is updated on all your devices.

    To add the Ingenico iPP320 terminal:

    1. On the Profile screen, under Devices, tap Payment terminal.Frame__14_.png
    2. Tap Add payment terminal...Frame__18_.png
    3. Enter the terminal's Name and tap Next.
    4. Enter the Activation Code displayed on the terminal's white idle screen.
    5. Enter the terminal's Terminal ID (optional) and tap Next. 
    6. Once the terminal is successfully paired, tap Done. A checkmark should appear to the left of the terminal's name to indicate the connection between your iPad and terminal was successful. Frame__17_.png
    7. Tap Done to return to the Profile screen.

     

    Your payment terminal should now display on the Profile screen.Frame__16_.png

    You are now ready to accept card payments. 

    3. Process a test transaction with Lightspeed Payments

    1. On the Profile screen, tap New Sale.Frame__22_.png
    2. Scan or search an item to add it to the sale.
    3. Tap Card.Frame__28_.png
    4. Process a credit or debit card at your terminal.
    5. Once the screen displays Payment Successful, tap Finish Sale.
    You can now refund the test transaction.