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Setting up the Ingenico iSMP4 with Lightspeed Payments

With the Ingenico iSMP4 for Lightspeed Payments, you'll be able to quickly and easily accept card payments and you'll enjoy the following gateway features:

  • Manually entering a customer's credit card is possible during a transaction via the iSMP4. 
  • If your customer's card has insufficient credit or funds to cover a payment, Lightspeed Retail can partially approve the payment and charge the maximum available amount on the card (if Allow Partial Approvals is enabled in your Lightspeed Payments gateway settings). 
  • Removing a payment processed by Lightspeed Payments from an in-progress sale will void it and refund your customer's debit or credit card. However, voiding a completed Lightspeed Payments sale will delete the sale and its associated payment from your reporting but it won't return funds to your customer's debit or credit card. To return items to inventory and refund your customer's card, we recommend refunding the Lightspeed Payments sale instead of voiding it.

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  • Desktop

    Before you begin

    Before setting up your payment processing with the Ingenico iSMP4, please gather the following box contents:

    Note: Using the provided power supply unit and battery pack, please insert the battery pack into the back of the terminal and charge it for about 4 hours before powering it on for the first time.

    Out of the box

    • Ingenico iSMP4 terminal
    • power supply unit
    • USB-C cable
    • battery pack 

    1. Connect the Ingenico iSMP4 terminal to your network

    To ensure that your terminal is successfully connected to your network, you need to power on your terminal using the on/off and wake/sleep button on the right-hand side and add your network as an access point. If you ever need to connect your terminal to a different network, you can remove access points on your terminal as well.

    Adding an access point

    1. On your terminal's keypad, press the F key 5 times to access its Communications Settings.
    2. Press F4 for Access Points.
    3. Press F1 for New. The terminal starts scanning for access points.
    4. From the list, select your access point.
    5. Select WPA/WPA2.
    6. Enter your password followed by the green O key. The hostname in the Communications Settings screen is no longer set to 0.0.0.0.

      NOTE: The terminal's keypad uses multi-tap text entry. For example, pressing the 2 key will cycle through the number 2 and the letters a, b, and c in both lower and upper case. To enter a symbol, press the # key. To erase something you've typed, press the yellow key.

    7. To exit the Communications Settings screen, press the red key.

    Removing an access point

    1. On your terminal's keypad, press the F key 5 times to access its Communications Settings.
    2. Press the F4 key for Access Points.
    3. From the list, press the green key to select the access point.
    4. Press F4 to delete it.
    5. To exit the Communications Settings screen, press the red X key.

    If you have any more questions regarding connecting your terminal to your network, please contact Lightspeed Support for further hardware assistance.

    2. Add the Ingenico iSMP4 to your Retail account

    Lightspeed Retail is designed to save all the terminals that you've added to Lightspeed Payments in a shared list between your computers and iPads. This facilitates terminal setups in the future if you use Lightspeed Retail on multiple devices. If terminals are removed from your Lightspeed Retail account, the list is updated on all your devices.

    To add the Ingenico iSMP4 terminal:

    1. Click on Settings > Payment Processing.
    2. Click Configure on the Lightspeed Payments banner.
    3. Under SHOPS, click Add a Payment Terminal for the appropriate shop. A new window displays.
    4. Enter a name for the terminal.
    5. Enter the Activation Code displayed on the terminal's white idle screen.
    6. Click Add.

    You are now ready to accept card payments.

    3. Process a test transaction with Lightspeed Payments

    1. From the main menu, click Sales > New Sale.
    2. To add a miscellaneous charge, click the Misc menu button.
    3. Enter 0.05 in the Price field.
    4. Deselect the Tax checkbox.
    5. Click Save.
    6. Click Card.
    7. In the new Credit/Debit window, select your terminal.

      NOTE: The register will default to the terminal you select for all subsequent payments or until you select a different terminal.

    8. Process a credit or debit card at your terminal.
    9. Click Finish Sale.

    You can now refund the test transaction.

  • iPad

    Before you begin

    Before setting up your payment processing with the Ingenico iSMP4, please gather the following box contents:

    Note: Using the provided power supply unit and battery pack, please insert the battery pack into the back of the terminal and charge it for about 4 hours before powering it on for the first time.

     

    What you'll need

    • Ingenico iSMP4 terminal
    • power supply unit
    • USB-C cable
    • battery pack

    1. Connect the Ingenico iSMP4 terminal to your network

    To ensure that your terminal is successfully connected to your network, you need to power on your terminal using the on/off and wake/sleep button on the right-hand side and add your network as an access point. If you ever need to connect your terminal to a different network, you can remove access points on your terminal as well.

    Adding an access point

    1. On your terminal's keypad, press the F key 5 times to access its Communications Settings.
    2. Press F4 for Access Points.
    3. Press F1 for New. The terminal starts scanning for access points.
    4. From the list, select your access point.
    5. Select WPA/WPA2.
    6. Enter your password followed by the green O key. The hostname in the Communications Settings screen is no longer set to 0.0.0.0.

      Note: The terminal's keypad uses multi-tap text entry. For example, pressing the 2 key will cycle through the number 2 and the letters a, b, and c in both lower and upper case. To enter a symbol, press the # key. To erase something you've typed, press the yellow key.

    7. To exit the Communications Settings screen, press the red key.

    Removing an access point

    1. On your terminal's keypad, press the F key 5 times to access its Communications Settings.
    2. Press the F4 key for Access Points.
    3. From the list, press the green key to select the access point.
    4. Press F4 to delete it.
    5. To exit the Communications Settings screen, press the red X key.

    If you have any more questions regarding connecting your terminal to your network, please contact Lightspeed Support for further hardware assistance. 

    2. Add the Ingenico iSMP4 to your Retail account

    Lightspeed Retail is designed to save all the terminals that you've added to Lightspeed Payments in a shared list between your computers and iPads. This facilitates terminal setups in the future if you use Lightspeed Retail on multiple devices. If terminals are removed from your Lightspeed Retail account, the list is updated on all your devices.

    To add the Ingenico iSMP4 terminal:

    1. On the Profile screen, under Devices, tap Payment terminal.Frame__14_.png
    2. Tap Add payment terminal...Frame__18_.png
    3. Enter the terminal's Name and tap Next.
    4. Enter the Activation Code displayed on the terminal's white idle screen.
    5. Enter the terminal's Terminal ID (optional) and tap Next
    6. Once the terminal is successfully paired, tap Done. A checkmark should appear to the left of the terminal's name to indicate the connection between your iPad and terminal was successful. Frame__17_.png
    7. Tap Done to return to the Profile screen.

     

    Your payment terminal should now display on the Profile screen.Frame__16_.png

    You are now ready to accept card payments. 

    3. Process a test transaction with Lightspeed Payments

    1. On the Profile screen, tap New Sale.Frame__22_.png
    2. Scan or search for an item to add it to the sale.
    3. Tap Card.Frame__28_.png
    4. Process a credit or debit card at your terminal.
    5. Once the screen displays Payment Successful, tap Finish Sale.Frame__20_.png

    You can now refund the test transaction.

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