Setting up payment processing with Vantiv on the iPad (Dejavoo Z9/Z11 terminal - US)

Feature Disclaimer: If you would like to use the Vantiv integration with Lightspeed Retail, please contact Lightspeed Support. They will enable the feature in your account and can answer any questions regarding your gateway setup.

This article explains how to configure Vantiv as a payment gateway in Lightspeed Retail and set up an EMV-enabled Dejavoo Z9 or Z11 payment terminal for use with Vantiv.

Please note the following when using Vantiv with Lightspeed Retail on your iPad:

The main setup steps are:

  1. Obtain your POS credentials from Vantiv
  2. Connect the Dejavoo Z9 or Z11 terminal to your network
  3. Set Vantiv as the payment gateway in Lightspeed Retail
  4. Assign the Dejavoo Z9/Z11 terminal to your iPad

You may need to carry out these additional configuration steps on your Dejavoo Z9/Z11 terminal in events where:

  • you need to transmit all authorization codes for approved credit and debit transactions to Vantiv for sorting and forwarding to the issuing banks. This is helpful if you prefer to not use Vantiv's default time-initiated batching to meet your business needs. See Settling daily batches.
  • you experience a loss of connectivity between the terminal and Lightspeed Retail. See Standalone mode.
  • the terminal is unable to communicate with Vantiv. See Store and Forward mode.
  • you need to manually enter a customer's credit card information during transaction processing. See Manual input mode

1. Obtain your POS credentials from Vantiv

To configure Vantiv as a payment gateway in Lightspeed Retail, you need to obtain your POS credentials from Vantiv. Your credentials would have been sent to you by Vantiv with your Welcome kit. If you don't have this information on hand, please contact Vantiv.

POS credentials in your Vantiv Welcome kit
Merchant Number
Web Service Password
Hosted Checkout (Manual Entry Terminal) ID
Hosted Checkout Password
Merchant ID

2. Connect the Dejavoo Z9 or Z11 terminal to your network

The Dejavoo Z9 connects to Vantiv using a WiFi connection, while the Z11 connects via Ethernet.

Connecting the Dejavoo Z9 to your WiFi network

  1. Power on the terminal by pressing the Up arrow key on the bottom-left corner of the keypad.
  2. When the terminal finishes initializing, press the green OK button on the keypad to access the terminal's Core Menu.
  3. When prompted, enter the terminal's password using the keypad and press OK.

    NOTE: The terminal’s factory default password is 1 2 3 4.

  4. Using your fingertip tap Utility. You may be prompted to enter the password again to access the Utility menu.
  5. Tap Communications > Local Parms. > WiFi Scan Network.
  6. The terminal scans for wireless access points and lists them. When your access point displays, tap it..

    NOTE: If you are connecting to your iPhone's Personal Hotspot with Wi-Fi, ensure that your iPhone's name only contains letters, numbers and spaces. Special characters are not supported. To change your iPhone's name, refer to this Apple article.

  7. Tap Configure > Set Password.
  8. Enter your WLAN key using the keypad.

    NOTE: To scroll through upper- and lower-case letters for a given key on the numeric keypad, continue pressing the corresponding key until you see the relevant case. For example, to enter a lowercase b, press the 2 key on the keypad sequentially until you see b displayed on-screen: 2-> A -> B -> C -> a -> b. To enter a special character or symbol, tap the keyboard icon on the terminal screen and then, tap the character you want.

  9. Press OK. The terminal displays a confirmation once it's connected to the WLAN.

Connecting the Dejavoo Z11 to your LAN via Ethernet

  1. Power on the terminal by pressing the Up arrow key on the bottom-left corner of the keypad.
  2. Connect the terminal's Ethernet cable into the network port on the bottom of the terminal (identified as LAN port).
  3. Connect the other end of the cable to a spare port on your network device (modem, router or switch). 

    NOTE: You must connect the Z11 terminal to the same local area network as the computer(s) on which you use Lightspeed Retail. 

  4. By default, your network assigns a dynamic IP address to the terminal. If you need the terminal to use a static IP address, you need to manually configure your network settings: 
    1. Press the green OK button on the keypad to access the terminal's Core Menu.
    2. When prompted, enter the terminal's password using the keypad and press OK.

      NOTE: The terminal’s factory default password is 1 2 3 4.

    3. Using your fingertip tap Utility. You may be prompted to enter the password again to access the Utility menu.
    4. Tap Communications > Local Parms. > Ethernet > Static Parms.
    5. Configure a static IP address for the terminal, as well as the Netmask, Gateway and DNS.

3. Set Vantiv as the payment gateway in Lightspeed Retail

  1. From the main menu, tap Retail Manager Settings > Payment Processing.

     

  2. Tap Add a Payment Gateway.

  3. You are then prompted to select a gateway. Select Vantiv from the Gateway drop-down list. The options for the gateway type display.

  4. Enter the POS credentials you received from Vantiv (see 1. Obtain your POS credentials from Vantiv):
    1. Under Gateway Credentials, enter your: 
      • Merchant Number
      • Web Service Password
      • Hosted Checkout ID
      • Hosted Checkout Password.
    2. Under Receipt Details, enter your Merchant ID.
  5. If you have a multi-store account, under Select Shops, select all the stores that you want to apply the gateway to.
  6. Under Security Options, enable Allow Credits if you want to be able to make a refund to a credit or debit card if a customer doesn't have a sales invoice.

    NOTE: When you do this type of refund, you must swipe the card for the refund to take effect. Manually entering credit or debit card numbers is not supported.

  7. Under Credit Card Payment Mapping, for each of the credit and debit card types, select how the corresponding card type will appear on invoices and sales reports. For example, if you created a custom Visa payment type, selecting it from the Visa list will mark all Visa sales as Visa. If you want to change the names for cards in Credit Card Payment Mapping, you have to have set up the credit card payment type in Settings > Payment Types, so the Credit/Debit button appears in Retail POS.
  8. Click Save.
  9. For you changes to take effect, sign out of Retail POS and sign back in.

4. Assign the Dejavoo Z9/Z11 terminal to your iPad

If you have multiple stores, make sure you assign the terminal to an iPad that belongs to the store where the Dejavoo Z9/Z11 terminal will be used. To verify the store you're connected to, open the main menu and check both the store name and register. To switch to another store, tap the store name and when prompted, select the store you want and its corresponding register.

  1. From the main menu, tap the card reader icon.



  2. From the Payment Terminal section, tap Add a payment terminal...

    payment-terminal.png

  3. When prompted, you have two options:

    • Select an existing Payment Terminal: tap the existing terminal's Name, confirm your terminal's Name and tap Done.

      add_existing_terminal.gif

    • Add a new Payment Terminal: enter the serial number of the terminal. The serial number for your Dejavoo Z9/Z11 can be found on the back of the unit. It consists of 12 numeric digits and typically starts with "11"; for example: S/N: 118800006241. Tap Next, enter your terminal's Name and tap Done.

      add_new_terminal.gif

      You are now ready to process payments through Vantiv.

      What's next?

      • To do a test transaction and learn how to view your payment details, see our Configuring payment processing article. 
      • To learn how to process refunds and exchanges on your iPad, click here.

Sharing the Dejavoo Z9/Z11 between your devices

Lightspeed Retail is also designed to save all the terminals that you have paired to your Vantiv gateway in a shared list between your computers and iPads. This facilitates terminal setups in the future if you use Lightspeed Retail on multiple devices. If terminals are removed from your Lightspeed Retail account using your computers or the Retail Manager mode on your iPads, the list is updated on all your devices.

Payment terminal list on a computer:

Screen_Shot_2017-03-07_at_12.18.53_AM.png 

Payment terminal list on an iPad: 

terminalsave.png

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