Adding multi-store shops

Lightspeed Retail includes one shop. To add multi-store functionality to your Lightspeed Retail account, please email or your Sales Account Manager. Alternatively, you can contact Support as they can coordinate a phone transfer or a callback request.

Configuring your multi-store involves specifying your shop details, receipt information, and setting up registers.

To set different prices for each of your stores see Configuring multi-store pricing.

To configure your multi-store

  1. From the Main Menu click Settings > Shop Setup > Add Shop Location.
  2. Click the new shop name.

  3. Specify the settings in the left menu sections and click Save Changes.



Name: Your shop's name. This name will be printed on receipts.

Time Zone: All times will be displayed according to the selected time zone.

Tax setup Sales Tax: The selected tax will be used by default on the register. For how to create tax categories go to Setting sales taxes.
Tax Labor/Service: Charges the specified sales tax on labor and service. Refer to your local tax laws for the tax rates.
Service/labor Service Rate: Amount charged per hour on work orders. If the service rate is set, the work order automatically charges the service rate per hour of labor. For information about work orders go to Creating work orders.
Product labels Title: The selected option appears as the title on your product labels. If you select custom, any information in the Custom field is displayed on the label. For example, if you select Shop Name, the text you enter for Name field is used.
Show MSRP: Includes on Normal labels the Manufacturer Suggested Retail Price (MSRP) if it is higher than your sale price.
Phones Only the data entered in the Phone field appears on receipts. The Fax and Mobile data can help Lightspeed Retail staff contact you.
Other Website: Your shop website. Lightspeed Retail may link to your website from the Lightspeed Retail website.
Email 1: Email address where Lightspeed Retail can contact you. Also appears as the default From address when you send emails from your Lightspeed Retail account, such as receipts and purchase orders
Email 2: Secondary email address where Lightspeed Retail can contact you.
Custom: Information you'd like to save with your shop profile can go here. If you select Custom as the Title option under Product Labels, the text entered here will be printed on product labels.

Receipt Setup

Enter the the header, footer, work order agreement, and credit card agreement information that appears on your receipts.

Header Information in this field it will replace the shop name, address, and phone number at the top of your receipts. This is useful if you want a slightly different version of your shop name and contact information on your printed receipts.
Footer Text in this field will appear at the bottom of each receipt. This can be used for such information as a coupon, return policy, or special notice.
Work order agreement You can print a service agreement and have your customers sign it when leaving their item for repair. This is the agreement they would be signing.
Credit card agreement

The credit card agreement will print only on the merchant's copy of the receipt. It will appear only if you are processing credit cards using a Lightspeed Retail integrated processor.

NOTE: You must include text in this field if you process credit cards through Lightspeed Retail.

Print preview Displays a preview of what a receipt will look like. When print the preview you get a store copy and a customer copy of the receipt.


Lightspeed Retail provides one register for each of your shops. If your Lightspeed Retail plan includes more than one register, you can add a register for each till (cash drawer) you would like to track. If you would like to increase your plan's register limit, please email or your Sales Account Manager. Alternatively, you can contact Support as they can coordinate a phone transfer or a callback request.

Add a new register In the Add Register section, enter the Name and click + Add Register.
Rename a register Edit the Name field of the register in the list.
Delete/archive/unarchive a register From the Registers section, if a register has no associated sales, click the garbage icon to delete it. If a register has associated sales, click the archive icon to hide it from the list. To show archived registers, select the Show Archived checkbox and click the blue Search button. To un-archive a register, click the Un-Archive button. 

Credit Cards

Credit card gateway setup
  1. Select the gateway type.
  2. Click Save Changes to display the options for the gateway.
  3. Select Active/Enabled.
  4. Center the details of your gateway provider.
Options Select Allow Credits if you want to be able to refund to a customer’s credit or debit card when performing an ad-hoc refund (without an associated sales invoice). For ad-hoc refunds to a credit or debit card, you must swipe the card for the refund to take effect. Manually entering credit or debit card numbers is not supported.
Credit card payment types For each credit and debit type, select how the card type will appear on invoices and sales reports. For example, if you create a custom Visa payment type, select it from the Visa list to mark all Visa sales as Visa. If you want to change the names for cards in Credit Card Payment Types, you have to have set up the credit card payment type in Settings > Payment Types, so that the Credit/Debit button appears in Lightspeed Retail.



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