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Adding locations

Lightspeed Retail includes one location. To add multi-store functionality to your Lightspeed Retail account, please email sales@lightspeedhq.com or your Sales Account Manager. Alternatively, you can contact our Retail Support team as they can coordinate a phone transfer or a callback request.

Configuring your multi-store account involves specifying your location details, receipt information, and setting up registers. To do so:

  1. From the main menu, click Settings > Locations.
  2. Click New Location.
  3. Under DETAILS, enter the name and description of your location.
  4. Under BUSINESS LOCATION, enter the address of your location. The address you enter will appear on your location's sales receipts.
  5. Under CONTACT, enter the phone numberemail and website of your location. The contact details you enter will appear on your location's sales receipts.
  6. Under LOCATION HOURS, enable the switches for the days that your location is open and enter its hours.
  7. Click Save changes.

You've now entered your location's basic information.


Limited availability: If your account was created after May 10, 2020, you can sync the details of your Retail location(s) to your Google My Business listing(s). To learn more, please see Syncing your Retail store to Google My Business.

To customize your location's settings:

  1. Return to your list of locations by clicking on Locations at the top of the page.
  2. Click Customize next to the location you just added.
  3. Customize the settings in the submenus listed below and click Save Changes.




Name: Your shop's name. This name will be printed on receipts. 

Time Zone: All times will be displayed according to the selected time zone.

Pricing Level Pricing level: The pricing level you select will be used by default at the register. This means that items you add to a sale will be listed at the price set in the pricing level you select. For more information, please see Configuring multi-store pricing.
Tax setup Sales Tax: The selected tax will be used by default on the register. For how to create tax categories go to Setting sales taxes.
Tax Labor/Service: Charges the specified sales tax on labor and service. Refer to your local tax laws for the tax rates.
Service/labor Service Rate: Amount charged per hour on work orders. If the service rate is set, the work order automatically charges the service rate per hour of labor. For information about work orders go to Creating work orders.
Product labels

Title: The selected option appears as the title on your product labels. If you select custom, any information in the Custom field is displayed on the label. For example, if you select Shop Name, the text you enter for Name field is used.

Show MSRP: Includes on Normal labels the Manufacturer Suggested Retail Price (MSRP) if it is higher than your sale price.

Enable Zebra Browser Print and Lightspeed Hub: If enabled, you can set up your label printer with Lightspeed Hub—the desktop application that makes hardware easy. Once installed on your computer, Hub helps you set up your hardware in fewer steps. It also allows you to reliably print labels throughout your business day as it's affected by your web browser settings.

If enabled, and you don't have a label printer connected to Hub, you can set up your label printer with Zebra Browser Print (ZBP) desktop app instead. Although not as simple and reliable as setting up with Hub, the ZBP desktop app is designed to help you print labels consistently from your web browser, too. However, it will be replaced with Hub for all your printing needs soon. For this reason, we recommend setting it up with Hub.


Note: The Zebra Browser Print app will be replaced with Lightspeed Hub for all your printing needs. To continue using your Zebra label printer, set it up with Lightspeed Hub. You can customize your labels with Lightspeed Hub, but your options are limited. If you need to customize your labels further, please see Setting up the Zebra ZD410 for custom label printing


Receipt Setup

Enter the header, footer, work order agreement, and credit card agreement information that appears on your receipts.

Header Information in this field will replace the shop name, address, and phone number at the top of your receipts. This is useful if you want a slightly different version of your shop name and contact information on your printed receipts.
Footer Text in this field will appear at the bottom of each receipt. This can be used for such information as a coupon, return policy, or special notice.
Work order agreement You can print a service agreement and have your customers sign it when leaving their item for repair. This is the agreement they would be signing.
Credit card agreement

The credit card agreement will print only on the merchant's copy of the receipt. It will appear only if you are processing credit cards using a Lightspeed Retail integrated processor.

NOTE: You must include text in this field if you process credit cards through Lightspeed Retail.

Print preview Displays a preview of what a receipt will look like. When printing the preview you get a store copy and a customer copy of the receipt.


Lightspeed Retail provides one register for each of your shops. If your Lightspeed Retail plan includes more than one register, you can add a register for each till (cash drawer) you would like to track. If you would like to increase your plan's register limit, please email sales@lightspeedhq.com or your Sales Account Manager. Alternatively, you can contact Support as they can coordinate a phone transfer or a callback request.

Add a new register In the Add Register section, enter the Name and click + Add Register.
Rename a register Edit the Name field of the register in the list.
Delete/archive/unarchive a register From the Registers section, if a register has no associated sales, click the garbage icon to delete it. If a register has associated sales, click the archive icon to hide it from the list. To show archived registers, select the Show Archived checkbox and click the blue Search button. To un-archive a register, click the Un-Archive button. 

Credit Cards

Credit card gateway setup
  1. Select the gateway type.
  2. Click Save Changes to display the options for the gateway.
  3. Select Active/Enabled.
  4. Center the details of your gateway provider.
Options Select Allow Credits if you want to be able to refund to a customer’s credit or debit card when performing an ad-hoc refund (without an associated sales invoice). For ad-hoc refunds to a credit or debit card, you must swipe the card for the refund to take effect. Manually entering credit or debit card numbers is not supported.
Credit card payment types For each credit and debit type, select how the card type will appear on invoices and sales reports. For example, if you create a custom Visa payment type, select it from the Visa drop-down to mark all Visa sales as Visa. If you want to change the names for cards in Credit Card Payment Types, you have to have set up the credit card payment type in Settings > Payment Types, so that the Credit/Debit button appears in Lightspeed Retail.

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