Adding locations

Lightspeed Retail includes one location. To add multi-store functionality to your Lightspeed Retail account, please email sales@lightspeedhq.com or your Sales Account Manager. Alternatively, you can contact our Retail Support team as they can coordinate a phone transfer or a callback request.

Configuring your multi-store account involves specifying your location details, receipt information, and setting up registers. To do so:

 

1. From the main menu, click Settings > Locations.
2. Click New Location.
3. Under DETAILS, enter the name and description of your location.
4. Under BUSINESS LOCATION, enter the address of your location. The address you enter will appear on your location's sales receipts.
5. Under CONTACT, enter the phone number, email and website of your location. The contact details you enter will appear on your location's sales receipts.
6. Under LOCATION HOURS, enable the switches for the days that your location is open and enter its hours.
7. Click Save changes.

You've now entered your location's basic information.

 

To customize you location's settings:

1. Return to your list of locations by clicking on Locations at the top of the page.
2. Click Customize next to the location you just added.
3. Customize the settings in the submenus listed below and click Save Changes.

 Settings

Details	Name: Your shop's name. This name will be printed on receipts.  Time Zone: All times will be displayed according to the selected time zone.
Pricing Level	Pricing level: The pricing level you select will be used by default at the register. This means that items you add to a sale will be listed at the price set in the pricing level you select. For more information, please see Configuring multi-store pricing.
Tax setup	Sales Tax: The selected tax will be used by default on the register. For how to create tax categories go to Setting sales taxes. Tax Labor/Service: Charges the specified sales tax on labor and service. Refer to your local tax laws for the tax rates.
Service/labor	Service Rate: Amount charged per hour on work orders. If the service rate is set, the work order automatically charges the service rate per hour of labor. For information about work orders go to Creating work orders.
Product labels	Title: The selected option appears as the title on your product labels. If you select custom, any information in the Custom field is displayed on the label. For example, if you select Shop Name, the text you enter for Name field is used. Show MSRP: Includes on Normal labels the Manufacturer Suggested Retail Price (MSRP) if it is higher than your sale price. Enable Zebra Browser Print: If enabled, your account will require you to download and open the Zebra Browser Print desktop application when printing labels from a web browser. It's designed to help you print labels consistently from your web browser. For more information, please see Setting up the Zebra ZD410 on a computer with Zebra Browser Print.

Receipt Setup

Enter the the header, footer, work order agreement, and credit card agreement information that appears on your receipts.

Header	Information in this field it will replace the shop name, address, and phone number at the top of your receipts. This is useful if you want a slightly different version of your shop name and contact information on your printed receipts.
Footer	Text in this field will appear at the bottom of each receipt. This can be used for such information as a coupon, return policy, or special notice.
Work order agreement	You can print a service agreement and have your customers sign it when leaving their item for repair. This is the agreement they would be signing.
Credit card agreement	The credit card agreement will print only on the merchant's copy of the receipt. It will appear only if you are processing credit cards using a Lightspeed Retail integrated processor. NOTE: You must include text in this field if you process credit cards through Lightspeed Retail.
Print preview	Displays a preview of what a receipt will look like. When print the preview you get a store copy and a customer copy of the receipt.

Registers

Lightspeed Retail provides one register for each of your shops. If your Lightspeed Retail plan includes more than one register, you can add a register for each till (cash drawer) you would like to track. If you would like to increase your plan's register limit, please email sales@lightspeedhq.com or your Sales Account Manager. Alternatively, you can contact Support as they can coordinate a phone transfer or a callback request.

Add a new register	In the Add Register section, enter the Name and click + Add Register.
Rename a register	Edit the Name field of the register in the list.
Delete/archive/unarchive a register	From the Registers section, if a register has no associated sales, click the garbage icon to delete it. If a register has associated sales, click the archive icon to hide it from the list. To show archived registers, select the Show Archived checkbox and click the blue Search button. To un-archive a register, click the Un-Archive button.

Credit Cards

Credit card gateway setup	Select the gateway type. Click Save Changes to display the options for the gateway. Select Active/Enabled. Center the details of your gateway provider.
Options	Select Allow Credits if you want to be able to refund to a customer’s credit or debit card when performing an ad-hoc refund (without an associated sales invoice). For ad-hoc refunds to a credit or debit card, you must swipe the card for the refund to take effect. Manually entering credit or debit card numbers is not supported.
Credit card payment types	For each credit and debit type, select how the card type will appear on invoices and sales reports. For example, if you create a custom Visa payment type, select it from the Visa drop-down to mark all Visa sales as Visa. If you want to change the names for cards in Credit Card Payment Types, you have to have set up the credit card payment type in Settings > Payment Types, so that the Credit/Debit button appears in Lightspeed Retail.