One of the most important steps to using the Supplier Market is allowing retailers to connect to your brand. Connected retailers can view the cost of your items and order directly from your brand through the Supplier Market.
This article will go over the following facets related to retailers, and what you should expect with accepted or denied connection requests:
- Understanding the Approved tab
- Understanding the Requests tab
- Approving or declining connection requests
- Managing existing connections
Note: You can skip this manual connection step and automatically import your existing retailer partnerships, provided these retailers also use Lightspeed. For instructions on importing existing retailer partnerships, view this article here.
By default, when you navigate to the Retailers tab you can see all the approved connections to your brand. Retailers listed here, whether test accounts during your setup period or legitimate retailers, can do the following in the Supplier Market:
- View your catalog
View the costs of your catalog items
Order items from your brand
For now, the following information about the retailers is shared with you:
Retailer ID: The internal Lightspeed account number
Contact email: The email associated with the connected retailer
Account Number: The account number the retailer specified when submitting a
Note: Account numbers are optional when submitting a connection request.
Retailers who want to connect to your brand can submit a connection request. These requests are then listed in the Requests tab. Similar to the Approved tab, you can review the connections and decide whether to approve or decline the requests. If you enabled Allow Instant Ordering in your settings, you will not need to review this tab. All connection requests will be automatically approved.
For information on the Allow Instant Ordering settings, please see Ordering Rules.
Allow Instant Ordering
Depending on your settings, you may choose to allow all retailers to connect to your brand. However, if you would like to review all incoming retailer connection requests, consider the following.
Connection requests that populate in this Requests tab should be reviewed with three goals in mind:
- This is a current customer of my Brand, and I
- This Retailer is not a current customer of my Brand, and should be considered a Sales Lead. Your Sales team should reach out to this Retailer to begin the account setup on your end.
- This Retailer has been reviewed, and does not meet the requirements to Order from my Brand. This request should be
If approved, the retailer’s information is listed under the Approved tab, along with the other approved connections.
If declined, the request is removed from the Retailers section and a message is sent to the retailer stating their connection has been declined.
Note: Retailers may submit another connection request if their original request is declined.
If the account number information provided is incorrect or missing, open the retailer’s connection request and modify it in the Account Number field. This will help the association you have with the merchant when they place orders
At any point, you can revoke an existing connection. To do so:
- Go to the
Select the checkbox next to the retailer you wish to remove.
- Click on the
Actionsbutton, and select