Managing your eCom user accounts

As an omnichannel user, you will have two separate login credentials: one for your Retail account and one for your eCom back office.

To facilitate the creation of these eCom user accounts, your Retail account is designed to automatically create them based on certain information, permissions and triggers. Creating and logging into your eCom user account automatically also differs slightly depending on if you are:

  • a store owner responsible for installing the eCom store or
  • an employee (e.g. an admin or associate).

Here are some helpful instructions to guide you through:

Creating and logging into your eCom user account as a store owner

Creating and logging into your eCom user account as a store owner involves:

  1. Installing your eCom store
  2. Creating your eCom password
  3. Logging in to your eCom automatically vs. manually

1. Installing your eCom store

As a store owner, the following information is used when your eCom user account is automatically created:

  • the Email 1 field in Settings Shop Setup.

The automatic creation of your eCom user account is then triggered by the installation of your eCom store.

2. Creating your eCom password

Once you've installed your Lightspeed eCom, look in your inbox for an email with the subject Create your Lightspeed eCom Password.

  1. Open the email and follow the online instructions to create your new eCom password.
  2. After clicking Create new password in the last step, you are taken to your new eCom back office, where you can start working immediately on setting up your new eCom store.

3. Logging in to your eCom automatically vs. manually

Once you've created your password, save your new eCom password in your browser settings and bookmark your eCom store's URL in the event that you want to manually log into your eCom back office in the future:

  • North American merchants: yourstore.shoplightspeed.com/admin/setup
  • European merchantsyourstore.webshopapp.com/admin

As best practice however, we recommend using the buttons below in your Retail account as they'll automatically log you in and navigate you to your eCom back office or a specific item in your online store:

Creating and logging into your eCom user account as an employee

As an employee, such as an admin or associate, the following prerequisite, information and permissions are required to automatically create your eCom user account:

  • the eCom store is installed by your store owner.
  • your employee account's first name and last name is entered.
  • your employee accounts Sign In email address is entered.
  • the eCom permission in your employee role is entered.
  • at least one user account is available in your eCom subscription's limit.

 The automatic creation of your eCom user account is then triggered by clicking:

  • the eCom section in the Retail main menu or
  • the Manage Online Details button in an item's Details section.

NOTE: If you are redirected to your eCom store's login page when you click one of the above buttons, please review the 5 required criteria above and try again. 

Updating your eCom user account

Once your eCom user account is successfully created, changing the first name, last name, email address or password of your Retail employee account will not affect your automatic access to your eCom back office or store when navigating with:

However, if you are manually logging in to your eCom back office, from your eCom store's bookmarked URL for example, then you will be affected by the changes you made to your Retail employee account. Seeing that changes are not pushed from your Retail employee account to your eCom user account after its initial creation, you will need to replicate them in your eCom back office.

To change your eCom user accounts first name, last name or email, please see our Configuring your account eCom article for details instructions.

To change your eCom user account's password, please see our Changing your password eCom article for details instructions.

Removing and restoring eCom access of eCom user accounts

While we've streamlined the workflow to give you and your Retail employees eCom access, we've also incorporated some securities measures that will remove it. This is controlled by actions in Retail that will either set the associated eCom user account's status to Approved or Denied.

Retail actions to remove eCom access

  • Locking an employee account.
  • Archiving an employee account.
  • Disabling the eCom right in an employee role.

Retail actions to restore eCom access

  • Unlocking an employee account.
  • Un-archiving an employee account.
  • Enabling the eCom right in an employee role.

Forgot your eCom password?

As forgetting your password is natural part of life in this day and age, we've developed a way to reset your eCom password in a few easy steps.

  1. Got to the eCom login page in one of the following ways:
    • Bookmark: click yourstore.shoplightspeed.com/admin/setup (North American URL) or yourstore.webshopapp.com/admin (European URL).
    • Retail: from your Retail account's main menu, click eCom Back Office.
  2. From the new Login - Lightspeed eCom window, click Forgot your password?
  3. Enter the email address associated to your eCom back office.
  4. Click Reset Password.
  5. Go to your email inbox.
  6. Open the email you received from Lightspeed.
  7. Click the Reset password button.
  8. In the new Reset password - Lightspeed eCom window, enter your new password in both fields.
  9. Click Reset. This will log you into your eCom back office automatically.

NOTE: Saving your new password in your browser settings is recommended so you can easily log into your eCom back office in the future.

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