5 d. Voids

Voiding a sale returns the items to inventory and removes the sale and payment from your Lightspeed account's history. For your record keeping however, Lightspeed is designed to compile your voids in the appropriately named Voids report. Please double check before voiding a sale as voids are irreversible.

 

For more information, please see our Voiding a sale article.

What's next?

 

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Depending on your integrated payment processor, how many days since the original transaction and if a debit or credit card was used, processing a void in Lightspeed will also officially refund your customer's debit or credit card.

If you're using the TriPOS, Vantiv (US) or Vantiv (Canada) gateways, removing payment from an in progress sale will void it and refund your customer's debit or credit card. However, voiding a completed sale processed by one of these gateways will delete the sale and its associated payment from your reporting but it won't officially refund your customer's debit or credit card. To return items to inventory and officially refund your customer's card, we recommend refunding the sale instead of voiding it.

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