3.1 Supported Hardware – Lightspeed Retail

Lightspeed Retail is designed, built and tested to be used on computers running Apple's macOS operating system or Microsoft's Windows operating system. Because Lightspeed Retail is a web-based POS, every update is also diligently tested on the latest versions of the Google Chrome and Mozilla Firefox web browsers.

As for the Lightspeed Retail POS app, its intended to be used on iPads running Apple's iOS mobile operating system. To make sure Lightspeed Retail POS boasts the same caliber of quality and compatibility as its web-based counterpart, every new version also goes through a series of tests.

Along with the aforementioned tests, the performance of the supported hardware listed in this article is also carefully monitored. This ensures that our fleet of printers, barcode scanners, payment terminals, cash drawers and optional accessories works seamlessly with the latest available versions of Lightspeed Retail, Lightspeed Retail POS and the software they depend on:

Google Chrome
Mozilla Firefox
macOS
Windows
iOS

For these reasons, we recommend staying up-to-date on all these fronts and using our supported hardware for your Lightspeed Retail setup. It's the best way to optimize the functioning of your Lightspeed Retail setup and get the most out of its features.

Once you've reviewed our list of supported hardware and determined you have all the hardware you need, you are ready to set them up.

Note: If you would like to purchase hardware from us, please see our Purchasing hardware article.

Computer and Mozilla Firefox compatibility

Supported

As previously mentioned, we recommend staying up-to-date with the latest available version of Mozilla Firefox and our Retail Support team can help you with the compatible computer operating systems listed below.

To learn how to update your Mozilla Firefox browser to the latest version, please visit Firefox Support.

Mozilla Firefox	Operating System
Latest version recommended	Windows 7 or higher
Latest version recommended	Mac OS X 10.9 or higher

Unsupported

Because Mozilla Firefox is no longer pushing updates to the below operating systems, our Retail Support team will no longer be supporting them as of May 1st 2018.

To remain up-to-date and continue with support, we recommend consulting an IT professional about updating your Windows operating system (if it's possible). To learn how to update the software on your Mac, please visit Apple Support.

For more information on Mozilla Firefox's compatibility, please visit Firefox Support.

Mozilla Firefox	Operating System
Version 52 or lower	Windows XP and Vista
Version 48 or lower	Mac OS X 10.8 or lower

Barcode scanners

Manufacturer	Model	Photo
Honeywell	Voyager 1200G-2USB-1 (black) Voyager 1200G-1USB-1 (ivory) Base connects to computer via USB Scanner connects to base via wire
Honeywell	Voyager 1202G-2USB-5 (black) Voyager 1202G-1USB-5 (ivory) Base connects to computer via USB Scanner connects to base via Bluetooth

Receipt printers

Manufacturer	Model	Photo
Star Micronics	TSP143 TSP 100 USB and LAN connection Tear bar
Star Micronics	TSP143 TSP 100 USB and LAN connection Auto cutter
Star Micronics	TSP143 TSP 100IIIU USB connection Auto cutter
Star Micronics	TSP143 TSP 100IIILAN LAN connection Auto cutter
Star Micronics	TSP143 TSP 100IIIW WLAN connection Auto cutter Mac and Windows setup

Cash drawers

Manufacturer	Model	Photo
APG	Vasario VB320-BL1616 (black) Vasario VB320-AW1616 (white) 16" x 16" x 4.33"
	Vasario VB320-BL1618 16" x 18" x 4.33"
	Vasario VB320-BL1915 19" x 15" x 4.33"
	Vasario VP320-BL1416 14" x 16" x 4"
	VB320-BL1313-B27 13" x 13" x 3.93"
APG (Canada only)	Vasario T320-BL1616-U6 16" x 16" x 4.33" Heavy duty
Star Micronics	CD3-1616BKC48-S2 16" x 16" x 4.4"
Star Micronics (Europe only)	CB-2002FN 16.14" x 16.34" x 4.49"

Label printers

Manufacturer

Model

Photo

Zebra

ZD41022-D01M00EZ
USB connection

Zebra

ZD41022-D01W01EZ
USB connection
Bluetooth connection (iPad only)

IMPORTANT: As of October 1st, 2018, the Zebra LP2824 Plus label printer will no longer be supported. This means that should you continue using it and encounter technical difficulties, our Support team will not be able to help you troubleshoot. For this reason, we recommend upgrading to the Zebra ZD410 models in the table above.

For more information on how to upgrade your hardware, please see our Purchasing hardware article.

Card swipers and payment terminals

Lightspeed Payments or our third-party payment processors will provide you with the encrypted card readers and payment terminals compatible with their services.

Payment Processors	Model	Photo
Lightspeed Payments (US - beta)	Verifone MX-915 EMV-enabled terminal LAN connection
	Ingenico iPP320 EMV-enabled terminal LAN connection
	Ingenico iSMP4 EMV-enabled terminal Wi-Fi connection
Vantiv triPOS (US)	Verifone MX-915 EMV-enabled terminal LAN connection
	Ingenico iPP320 EMV-enabled terminal LAN connection
	Ingenico iSMP4 EMV-enabled terminal Wi-Fi connection
Cayan (US)	Verifone MX-915 (480 x 272 touchscreen) Verifone MX-925 (800 x 480 touchscreen) EMV-enabled terminals LAN connection
	Genius Handheld EMV-enabled terminal Wi-Fi connection
	Back-up Card Reader Card swiper USB connection Encrypted Must be provided by the payment processor
Element Express (US)	Card Reader Card swiper USB connection Encrypted Must be provided by the payment processor
Mercury Payment Services (US)	Card Reader Card swiper USB connection Encrypted Must be provided by the payment processor
Tyro (Australia)	Yomani EMV-enabled terminal LAN or 3G connection
Tyro (Australia)	Yoximo EMV-enabled terminal LAN or 3G connection

Optional accessories

Touchscreen display

A touchscreen display takes the place of your regular monitor and lets associates ring up sales quickly using touch input instead of a keyboard and mouse. You can choose between any touchscreens on the market that are compatible with your computer's operating system.

Customer Facing Display

With the Customer Facing Display (CFD) feature, you can use any tablet or computer monitor to display sale information to your customers while you're processing a sale. Customers see the items being scanned, the total price of their sale and the discounts and taxes being applied all in real time. If your Customer Facing Display is on a touchscreen, your customer can also choose to receive their receipt by email.

For more information, please see our Understanding the CFD article.

iPad and iOS compatibility

Our Retail POS app requires iPads to run on iOS 11.4 or higher to continue receiving Retail POS updates in the App Store. For a list of iPads that are compatible with iOS 11.4 or higher, please see the table below.

Need to update your iPad's iOS and/or the Retail POS app? Please see our Updating Retail POS article to learn how.

iPad	Year	Model
iPad (5th generation)	2017	A1822 (Wi-Fi) A1823 (Wi-Fi + Cellular)
iPad (6th generation)	2018	A1893 (Wi-Fi) A1954 (Wi-Fi + Cellular)
iPad Air	2013	A1474 (Wi-Fi) A1475 (Wi-Fi + Cellular)
iPad Air 2	2014	A1566 (Wi-Fi) A1567 (Wi-Fi + Cellular)
iPad mini 2	2013	A1489 (Wi-Fi) A1490 (Wi-Fi + Cellular)
iPad mini 3	2014	A1599 (Wi-Fi) A1600 (Wi-Fi + Cellular)
iPad mini 4	2015	A1538 (Wi-Fi) A1550 (Wi-Fi + Cellular)
iPad Pro 9.7" (1st generation)	2016	A1673 (Wi-Fi) A1674 (Wi-Fi + Cellular) A1675 (Wi-Fi + Cellular)
iPad Pro 10.5" (1st generation)	2017	A1701 (Wi-Fi) A1709 (Wi-Fi + Cellular)
iPad Pro 11" (1st generation)	2018	A1980 (Wi-Fi) A2013 and A1934 (Wi-Fi + Cellular)
iPad Pro 12.9" (1st generation)	2015	A1584 (Wi-Fi) A1652 (Wi-Fi + Cellular)
iPad Pro 12.9" (2nd generation)	2017	A1670 (Wi-Fi) A1709 (Wi-Fi + Cellular)
iPad Pro 12.9" (3rd generation)	2018	A1876 (Wi-Fi) A2014 and A1895 (Wi-Fi + Cellular)

Unsure which iPad model you have? Please refer to Apple Support's Help article on the topic. Alternatively, you can simply check the model number engraved on the back cover of your iPad and cross-reference it with the table above

IMPORTANT: The iPad 4th generation can't update its software to iOS 11 or 12. As a result, it also can't update the Retail POS app past version 2.18.1. If you're currently using an iPad 4th generation, we recommend upgrading to one of the supported iPad models in the table above to benefit from the new features, improvements and fixes that we plan to release in the future.

Barcode scanners

Manufacturer	Model	Photo
Socket Mobile	7Ci (scans 1D barcodes) 7Di (scans 1D barcodes) 7Pi (scans 1D and 2D barcodes) 7Qi (scans 1D and 2D barcodes) 7Xi (scans 1D and 2D barcodes) Bluetooth connection
	S700 (scans 1D barcodes) S730 (scans 1D barcodes) S740 (scans 1D and 2D barcodes) Bluetooth connection
	D700 (scans 1D barcodes) D730 (scans 1D barcodes) D740 (scans 1D and 2D barcodes) Bluetooth connection
Zebra	CS4070-SR00004ZMWW Bluetooth connection Scans 1D and 2D barcodes

IMPORTANT: The Mobilogics aScan barcode scanner (otherwise known as the Lightspeed barcode scanner) is no longer compatible with version 2.20 onwards of the Retail POS app. To update to version 2.20 and retain your ability to scan items, you need to upgrade your barcode scanner to one of the supported models in the table above.

For more information on how to upgrade your hardware, please see our Purchasing hardware article.

Receipt printers

Manufacturer	Model	Photo
Star Micronics	TSP143 TSP 100 LAN connection Tear bar
Star Micronics	TSP143 TSP 100 LAN connection Auto cutter
Star Micronics	TSP143 TSP 100IIIU Lightning to USB connection Auto cutter
Star Micronics	TSP143 TSP 100IIILAN LAN connection Auto cutter
Star Micronics	TSP143 TSP 100IIIW WLAN conenction Auto cutter
Star Micronics	TSP143 TSP 100IIIBI Bluetooth connection Auto cutter
Epson (Canada and US)	TM-m30 LAN connection Auto cutter
Epson (Canada and US)	TM-T88V LAN connection Auto cutter
Any manufacturer	Any full-page desktop printer compatible with AirPrint	Please see Apple Support for a list of printers

Cash drawers

Manufacturer	Model	Photo
APG	Vasario VB320-BL1616 (black) Vasario VB320-AW1616 (white) 16" x 16" x 4.33"
	Vasario VB320-BL1618 16" x 18" x 4.33"
	Vasario VB320-BL1915 19" x 15" x 4.33"
	Vasario VP320-BL1416 14" x 16" x 4"
	VB320-BL1313-B27 13" x 13" x 3.93"
APG (Canada only)	Vasario T320-BL1616-U6 16" x 16" x 4.33" Heavy duty
Star Micronics	CD3-1616BKC48-S2 16" x 16" x 4.4"
Star Micronics (Europe only)	CB-2002FN 16.14" x 16.34" x 4.49"

Label printers

Manufacturer	Model	Photo
Zebra	ZD41022-D01W01EZ USB connection Bluetooth connection (iPad only)

For more information on how to upgrade your hardware, please see our Purchasing hardware article.

Card swipers and payment terminals

Lightspeed Payments or our third-party payment processors will provide you with the encrypted card readers and payment terminals compatible with their services.

Payment Processors	Model	Photo
Lightspeed Payments (US - beta)	Verifone MX-915 EMV-enabled terminal LAN connection
	Ingenico iPP320 EMV-enabled terminal LAN connection
	Ingenico iSMP4 EMV-enabled terminal Wi-Fi connection
Vantiv triPOS (US)	Verifone MX-915 EMV-enabled terminal LAN connection
	Ingenico iPP320 EMV-enabled terminal LAN connection
	Ingenico iSMP4 EMV-enabled terminal Wi-Fi connection
Cayan (US)	Verifone MX-915 (480 x 272 touchscreen) Verifone MX-925 (800 x 480 touchscreen) EMV-enabled terminal LAN connection
	Genius Handheld EMV-enabled terminal Wi-Fi connection
	Magtek iDynamo Card swiper Lighting connector Supported but no longer sold
	Magtek uDynamo Card swiper Audio jack connection Supported but no longer sold
Element Express (US)	Magtek iDynamo Card swiper Lighting connector Supported but no longer sold
Element Express (US)	ID Tech Shuttle Card swiper Audio jack connection Supported but no longer sold
Mercury Payment Services (US)	Magtek iDynamo Card swiper Lighting connector Supported but no longer sold
Mercury Payment Services (US)	ID Tech Shuttle Card swiper Audio jack connection Supported but no longer sold
iZettle (The UK and the Netherlands)	Miura M010 EMV-enabled terminal Bluetooth connection
	iZettle Reader EMV-enabled terminal Bluetooth connection
	iZettle Reader 2 EMV-enabled terminal Bluetooth connection
Worldline (Netherlands, Belgium and Luxembourg)	Yomani EMV-enabled terminal LAN or 3G connection
Worldline (Netherlands, Belgium and Luxembourg)	Yoximo EMV-enabled terminal LAN or 3G connection
BNP Paribas (Belgium)	Miura M010 EMV-enabled terminal Bluetooth connection
Concardis (Switzerland)	Miura M010 EMV-enabled terminal Bluetooth connection
Barclaycard (UK - beta)	Miura M010 EMV-enabled terminal Bluetooth connection