Lightspeed Retail is designed, built and tested to be used on computers running Apple's macOS operating system or Microsoft's Windows operating system. Because Lightspeed Retail is a web-based POS, every update is also diligently tested on the latest versions of the Google Chrome and Mozilla Firefox web browsers.
As for the Lightspeed Retail POS app, its intended to be used on iPads running Apple's iOS mobile operating system. To make sure Lightspeed Retail POS boasts the same caliber of quality and compatibility as its web-based counterpart, every new version also goes through a series of tests.
Along with the aforementioned tests, the performance of the supported hardware listed in this article is also carefully monitored. This ensures that our fleet of printers, barcode scanners, payment terminals, cash drawers and optional accessories works seamlessly with the latest available versions of Lightspeed Retail, Lightspeed Retail POS and the software they depend on:
- Google Chrome
- Mozilla Firefox
- macOS
- Windows
- iOS
For these reasons, we recommend staying up-to-date on all these fronts and using our supported hardware for your Lightspeed Retail setup. It's the best way to optimize the functioning of your Lightspeed Retail setup and get the most out of its features.
Once you've reviewed our list of supported hardware and determined you have all the hardware you need, you are ready to set them up.
Computer and Mozilla Firefox compatibility
Supported
As previously mentioned, we recommend staying up-to-date with the latest available version of Mozilla Firefox and our Retail Support team can help you with the compatible computer operating systems listed below.
To learn how to update your Mozilla Firefox browser to the latest version, please visit Firefox Support.
| Mozilla Firefox | Operating System |
| Latest version recommended | Windows 7 or higher |
| Latest version recommended | Mac OS X 10.9 or higher |
Unsupported
Because Mozilla Firefox is no longer pushing updates to the below operating systems, our Retail Support team will no longer be supporting them as of May 1st 2018.
To remain up-to-date and continue with support, we recommend consulting an IT professional about updating your Windows operating system (if it's possible). To learn how to update the software on your Mac, please visit Apple Support.
For more information on Mozilla Firefox's compatibility, please visit Firefox Support.
| Mozilla Firefox | Operating System |
| Version 52 or lower | Windows XP and Vista |
| Version 48 or lower | Mac OS X 10.8 or lower |
Barcode scanners
| Manufacturer | Model | Photo |
| Honeywell |
|
 |
| Honeywell |
|
 |
Receipt printers
| Manufacturer | Model | Photo |
| Star Micronics |
|
 |
| Star Micronics |
|
|
| Star Micronics |
|
 |
| Star Micronics |
|
 |
| Star Micronics |  |
Cash drawers
| Manufacturer | Model | Photo |
| APG |
|
 |
|
 |
|
|
 |
|
|
 |
|
|
 |
|
| APG (Canada only) |
|
 |
| Star Micronics |
|
 |
| Star Micronics (Europe only) |
|
 |
Label printers
| Manufacturer | Model | Photo |
| Zebra |
|
 |
| Zebra |
|
|
Optional accessories
Touchscreen display
A touchscreen display takes the place of your regular monitor and lets associates ring up sales quickly using touch input instead of a keyboard and mouse. You can choose between any touchscreens on the market that are compatible with your computer's operating system.
Customer Facing Display
With the Customer Facing Display (CFD) feature, you can use any tablet or computer monitor to display sale information to your customers while you're processing a sale. Customers see the items being scanned, the total price of their sale and the discounts and taxes being applied all in real time. If your Customer Facing Display is on a touchscreen, your customer can also choose to receive their receipt by email.
For more information, please see our Understanding the CFD article.
iPad and iOS compatibility
Our Retail POS app requires iPads to run on iOS 11.4 or higher to continue receiving Retail POS updates in the App Store. For a list of iPads that are compatible with iOS 11.4 or higher, please see the table below.
Need to update your iPad's iOS and/or the Retail POS app? Please see our Updating Retail POS article to learn how.
| iPad | Year | Model |
|
iPad (5th generation) |
2017 |
|
|
iPad (6th generation) |
2018 |
|
|
iPad Air |
2013 |
|
|
iPad Air 2 |
2014 |
|
|
iPad mini 2 |
2013 |
|
|
iPad mini 3 |
2014 |
|
|
iPad mini 4 |
2015 |
|
|
iPad Pro 9.7" (1st generation) |
2016 |
|
|
iPad Pro 10.5" (1st generation) |
2017 |
|
|
iPad Pro 11" (1st generation) |
2018 |
|
|
iPad Pro 12.9" (1st generation) |
2015 |
|
|
iPad Pro 12.9" (2nd generation) |
2017 |
|
|
iPad Pro 12.9" (3rd generation) |
2018 |
|
Unsure which iPad model you have? Please refer to Apple Support's Help article on the topic. Alternatively, you can simply check the model number engraved on the back cover of your iPad and cross-reference it with the table above
Barcode scanners
| Manufacturer | Model | Photo |
| Socket Mobile |
|
 |
| Zebra |
|
 |
Receipt printers
| Manufacturer | Model | Photo |
| Star Micronics |
|
|
| Star Micronics |
|
|
| Star Micronics |
|
|
| Star Micronics |
|
|
| Star Micronics |
|
|
| Star Micronics |
|
 |
| Epson (Canada and US) |
|
 |
| Epson (Canada and US) |
|
 |
| Any manufacturer |
|
|
Cash drawers
| Manufacturer | Model | Photo |
| APG |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| APG (Canada only) |
|
|
| Star Micronics |
|
|
| Star Micronics (Europe only) |
|
|
Label printers
| Manufacturer | Model | Photo |
| Zebra |
|
|
Optional accessories
Customer Facing Display
With the Customer Facing Display (CFD) feature, you can use any tablet or computer monitor to display sale information to your customers while you're processing a sale. Customers see the items being scanned, the total price of their sale and the discounts and taxes being applied all in real time. If your Customer Facing Display is on a touchscreen, your customer can also choose to receive their receipt by email.
For more information, please see our Understanding the CFD article.