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Retail Help Center
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    Updating the Retail POS app

    As both our Retail POS app and your iPad's iOS are continuously evolving, we plan ahead and perform thorough tests to make sure that the two remain compatible from version to version. This means that with time, iPads running on older iOS versions will no longer be compatible with new Retail POS updates in the App Store. For this reason, it's important to keep your iPad's iOS and the Retail POS app up-to-date so you can continue to benefit from the new features, improvements and fixes that we plan to release in the future. 

    Our Retail POS app currently requires iPads to run on iOS 12.2 or higher to continue receiving Retail POS updates in the App Store. Therefore, updating the Retail POS app requires you to:

     

    1. Update your iPad's iOS (if lower than iOS 12.2)
    2. Update Retail POS
    3. Enable Automatic Downloads (optional)

     

    For more information on the Retail POS app's compatibility with your iPad's iOS version, please consult the table below. 

     

    Retail POS iPad iOS Retail POS updates
    3.0 and up

    Minimum iOS 12.2

    		  ✓
    2.19 to 2.22.1

    Minimum iOS 11.4

    		 x
    2.13 to 2.18.1

    Minimum iOS 10.3

    		 x
    2.10 to 2.12.3

    Minimum iOS 9.3

    		 x
    Older than 2.10

    Retail POS login screen disabled on all iOS versions

    		 x

     

    1. Update your iPad's iOS


    First, update your iPad's iOS version to 12.2 or higher. To do so:

    1. Connect your iPad to the Internet and a power source.
    2. Tap Settings > General > Software Update.
    3. Tap Download and Install.
    4. If prompted, enter your passcode.

    Software-update.png

    Note: If you see an error message throughout this update process, please see Apple Support for more information. If your iPad doesn't have a software update available, this could be because your iPad isn't compatible with iOS 11. For a list of compatible iPads, please see our Supported Hardware article.

    2. Update Retail POS


    Once your iPad is running on iOS 12.2 or higher, update the Retail POS app to its latest version.

    1. On your iPad, open the App Store. App-store-icon.png
    2. Tap Updates.
    3. Find the Lightspeed Retail POS app under Available Updates, then tap UPDATE.
    4. If prompted, enter your Apple ID Password.

    updateipad.png

    3. Enable Automatic Downloads


    With Automatic Downloads for updates enabled (requires iOS 9 or later), all new versions of apps that you currently have on your iPad will automatically download as they become available. This eliminates the need for manually updating the Retail POS app in the future.

    To enable Automatic Downloads for updates:

    1. Tap Settings > iTunes & App Store.
    2. Under Automatic Downloads, enable Updates.