Setting Standalone, Manual input or Store and Forward modes on the Vantiv Dejavoo Z9/Z11

You may need to carry out these additional configuration steps on your Dejavoo Z9/Z11 terminal in events where:

  • you experience a loss of connectivity between the terminal and Lightspeed Retail. See Standalone mode.
  • the terminal is unable to communicate with Vantiv. See Store and Forward mode.
  • you need to manually enter a customer's credit card information during transaction processing. See Manual input mode

Standalone mode

Standalone mode bypasses SPIn mode and allows you to continue processing transactions in the event of a loss of connectivity between the terminal and Lightspeed Retail.

The Dejavoo Z9/Z11 can process only a single transaction at a time while in standalone mode. The terminal will revert back to SPIn mode once the transaction completes and you will need to set it back to standalone mode for each subsequent transaction.

  1. Power on the terminal by pressing the Up arrow key on the bottom-left corner of the keypad.
  2. When the terminal finishes initializing, tap the yellow star icon on the terminal screen to access the favorites menu.
  3. When prompted, enter the terminal's password using the keypad and press OK.

    NOTE: The terminal’s factory default password is 1 2 3 4.

  4. Using your fingertip, tap TURN SPIN BYPASS ON, or press 1 on the terminal's keypad to disable SPIn mode.
  5. The terminal prompts you to specify the payment method (the default is Credit), the transaction type (the default is Sale), and the purchase amount. Using your fingertip tap Credit if you want to change the payment method, and tap Sale to change the transaction type.
  6. When you're ready, enter the purchase amount on the terminal's keypad and press the OK button.
  7. When prompted, swipe or tap the credit or debt card, or manually enter the customer's card information.
  8. Once the transaction is approved, the terminal reverts back to SPIn mode and returns to the idle prompt.

Manual input mode

If needed, you can manually enter a customer's credit card information during transaction processing.

  1. Power on the terminal by pressing the Up arrow key on the bottom-left corner of the keypad.
  2. Initiate a sale with credit card payment in Lightspeed Retail, and click Finish Sale to proceed with payment.
  3. When the tap/swipe mode appears on the terminal screen, start entering the customer's credit card number on the terminal's keypad and press OK.

  4. When prompted, enter the credit card's expiration date and press OK.
  5. Using your fingertip tap YES if the credit card is present or NO if it isn't.

    NOTE: If you tap NO, the terminal prompts you for the customer's AVS (Address Verification Service) information as well as the credit card's CVV2 or CVC (Card Verification Value or Card Verification Code).

  6. The terminal returns to the idle prompt once the transaction is approved.

Store and Forward mode

Store and Forward allows you to process transactions while the Dejavoo Z9/Z11 is in offline mode (the terminal is unable to communicate with Vantiv). The transactions are stored locally, on the terminal, until connectivity between the terminal and Vantiv is restored. Once the connection is reestablished, you can forward stored transactions on the terminal to Vantiv.

Please be aware that there are some risks associated with using Store and Forward; for example, since transactions are not authorized immediately, you could potentially process a card that may not be valid, or process transactions above the available balance on the card.

NOTE: EMV transactions are NOT supported in Store and Forward mode.

In this section

To enable Store and Forward mode on the Dejavoo Z9/Z11

  1. Power on the terminal by pressing the Up arrow key on the bottom-left corner of the keypad.
  2. When the terminal finishes initializing, press the green OK button on the keypad to access the terminal's Core Menu.
  3. When prompted, enter the terminal's password using the keypad and press OK.

    NOTE: The terminal’s factory default password is 1 2 3 4.

  4. Using your fingertip tap Applications.
  5. Tap Credit/Debit > Host Utility > Store N Forward.
  6. In the Store N Forward menu, tap Settings.
  7. Tap Mode.
  8. Tap Enable.

The terminal displays a message indicating that Store and Forward mode is enabled and returns to the Store and Forward Settings menu.

To forward stored transactions to Vantiv

NOTE: Before forwarding stored transactions for approval, make sure the terminal is online (connected to Vantiv); the screen should say POS Online.

  1. Power on the terminal by pressing the Up arrow key on the bottom-left corner of the keypad.
  2. When the terminal finishes initializing, press the green OK button on the keypad to access the terminal's Core Menu.
  3. When prompted, enter the terminal's password using the keypad and press OK.

    NOTE: The terminal’s factory default password is 1 2 3 4.

  4. Using your fingertip tap Applications.
  5. Tap Credit/Debit > Host Utility > Store N Forward.
  6. In the Store N Forward menu, tap Forward.
  7. Tap the desired forward option: All Pending, Stored or Failed.

The terminal begins forwarding transactions according to the option you select. Once the forward process completes, the terminal prints a report showing all transactions with an approval code. Failed transactions are also included in the report under a Failed section. If the report does not contain a Failed section, all transactions were forwarded successfully and given approval codes. You can now Settle Daily Batch.

NOTE: If there are any failed transactions, the terminal will not let you Settle Daily Batch until you delete all failed transactions.

To delete failed transactions

  1. Power on the terminal by pressing the Up arrow key on the bottom-left corner of the keypad.
  2. When the terminal finishes initializing, press the green OK button on the keypad to access the terminal's Core Menu.
  3. When prompted, enter the terminal's password using the keypad and press OK.

    NOTE: The terminal’s factory default password is 1 2 3 4.

  4. Using your fingertip tap Applications.
  5. Tap Credit/Debit > Host Utility > Store N Forward.
  6. In the Store N Forward menu, tap Delete Failed.
  7. Tap the desired option: All Failed or By Transaction.
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